Case Support Worker

Job description
Agency Department of Children and Families Work unit Regional Services Big Rivers Families
Job title Case Support Worker Designation Administrative Officer 3
Job type Full time Duration Ongoing
Salary $66,773 - $71,746 Location Katherine
Position number 2877 RTF Closing 09/07/2025
Contact officer Recruitment Officer on or [email protected]
About the agency Homepage | Department of Children and Families
Apply online

APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR
TERTIARY QUALIFICATIONS.
Information for applicants – inclusion and diversity and Special Measures recruitment plans
The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates
people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment
process or job, please discuss this with the contact officer. For more information about applying for this position and the
merit process, go to the OCPE website.
Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures
plans, go to the OCPE website.

Primary objective
Provide administrative and casework support services to children and families who are clients of Department of Children
and Families.

Key duties and responsibilities
Collaborate with caseworkers, families and carers to achieve the goals identified in the case plan.
Participate in the provision of access arrangements as directed, including transport observation and supervision of

access.
Assist carers to develop appropriate parenting skills and support networks to facilitate their ongoing care of their children

as indemnified in the case plan.
Document progress toward achieving goals and participate in regular review of goals identified in case plans.
Assist the team as required.
Under the guidance of a Team Leader manage Family Support and After Care support cases.
Prepare accurate reports as required.

Selection criteria
Essential
Knowledge and experience regarding Aboriginal cultural values and perspective's and demonstrated ability to work

closely with Aboriginal children and families in the community.
Knowledge of parenting issues including cultural differences in child rearing, child development, different ways to

manage children's behaviour, hygiene, nutrition and learning.
Good written and oral communication skills and computer literacy.
Understanding of the concept of client rights and the ability to show respect for client's rights.
Ability to work in a team environment.
Good organisational skills including the ability to work independently and manage time effectively and ability to maintain

confidentiality.
Flexibility with regard to days and hours of work and a willingness to work shift work.
A current manual driver's licence or the ability to obtain and preparedness to travel by 4WD/light plane and stay

overnight in remote communities where applicable.

Desirable
Understanding of the dynamics of child abuse and neglect and of the community Welfare Act as the context for practice.
Certificate III in Community Services or equivalent.

Further information
The preferred or recommended applicant will be required to hold a current Working with Children Clearance notice and
undergo a criminal history check. A criminal history will not exclude an applicant from this position unless it is a relevant
criminal history.