IT Field Engineer

2 days ago

Gladstone Queensland, Australia Russell Tobin Full time $80,000 - $120,000 per year

𝗪𝗘'𝗥𝗘 𝗛𝗜𝗥𝗜𝗡𝗚
: IT FIELD ENGINEER

Location: Gladstone, Queensland, Australia

Employment Type: Full-time, Onsite, Morning shift

Experience Level: 6+ years

𝙄𝙈𝙋𝙊𝙍𝙏𝘼𝙉𝙏: 𝙊𝙣𝙡𝙮
Australian
𝙡𝙤𝙘𝙖𝙡𝙨 𝙤𝙧 𝙋𝙍 𝙝𝙤𝙡𝙙𝙚𝙧𝙨 𝙘𝙖𝙣 𝙖𝙥𝙥𝙡𝙮

Role and Responsibilities

  • Manage incidents and service requests using ServiceNow or similar ITSM tools
  • Provide hardware break-fix and upgrade services for laptops, desktops, printers, and scanners
  • Handle stock ordering and inventory management
  • Support project activities and coordinate MACI (Move, Allocate, Change, Install) services for new equipment
  • Deliver L3 desktop and L1 LAN support
  • Provide technical support for voice and video conferencing systems (CUCM, Gai-Tronics)
  • Coordinate with vendors and global/offshore support teams
  • Evaluate and recommend new hardware/software solutions
  • Support remote and roaming users, including software deployment and antivirus management
  • Maintain trouble tickets, file servers, and print servers (site-specific)
  • Conduct user training sessions and awareness programs on new technologies
  • Assist with virus outbreak management, asset disposal, and site inventory maintenance
  • Participate in daily, weekly, and monthly meetings with onsite/offshore teams and generate activity reports
  • Escalate issues to management or higher support levels as needed
  • Implement corrective and preventive actions identified in service reviews
  • Manage Acronis backup solutions and support CCTV and intrusion detection systems
  • Ensure adherence to company policies, procedures, and service standards

Preferred Skills

  • 2–7 years of enterprise desktop support experience
  • Hands-on experience with ServiceNow for ticket and procurement management
  • Strong troubleshooting skills for MS Office, Adobe, Outlook, Visio, OneNote, Project, and other desktop tools
  • Experience managing antivirus and endpoint protection; virus outbreak management
  • Familiarity with enterprise security, Microsoft Azure, and cloud environments
  • Experience supporting mobile devices (Apple, Android), DEP, and MDM platforms
  • Strong knowledge of MS Teams, MTR Rooms, and other conferencing systems (Cisco, Polycom)
  • Experience supporting industrial applications and hardware (RFID, barcode scanners, PLCs, controllers, etc.)
  • Proficiency in installing and troubleshooting desktops, laptops, printers, and peripherals
  • Knowledge of LAN/WAN setups, MS Active Directory, and user ID management
  • Experience working with onshore/offshore and cross-functional global teams
  • Excellent communication, documentation, and customer service skills
  • Ability to coordinate with internal IT teams (Network, Messaging, Security, Change Management)
  • Physically able to move and set up PCs and other equipment (up to 20–25 kg)
  • Valid driver's license and willingness to travel to customer sites as required
  • Strong organizational, problem-solving, and multitasking abilities
  • Self-driven, collaborative, and adaptable to changing business priorities

Interested? Kindly send your CV here: - looking forward to meeting you

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