IT Field Engineer

4 days ago

Gladstone Queensland, Australia Russell Tobin Full time $80,000 - $120,000 per year

𝗪𝗘'𝗥𝗘 𝗛𝗜𝗥𝗜𝗡𝗚
: IT FIELD ENGINEER

Location: Gladstone, Queensland, Australia

Employment Type: Full-time, Onsite, Morning shift

Experience Level: 6+ years

𝙄𝙈𝙋𝙊𝙍𝙏𝘼𝙉𝙏: 𝙊𝙣𝙡𝙮
Australian
𝙡𝙤𝙘𝙖𝙡𝙨 𝙤𝙧 𝙋𝙍 𝙝𝙤𝙡𝙙𝙚𝙧𝙨 𝙘𝙖𝙣 𝙖𝙥𝙥𝙡𝙮

Role and Responsibilities

  • Manage incidents and service requests using ServiceNow or similar ITSM tools
  • Provide hardware break-fix and upgrade services for laptops, desktops, printers, and scanners
  • Handle stock ordering and inventory management
  • Support project activities and coordinate MACI (Move, Allocate, Change, Install) services for new equipment
  • Deliver L3 desktop and L1 LAN support
  • Provide technical support for voice and video conferencing systems (CUCM, Gai-Tronics)
  • Coordinate with vendors and global/offshore support teams
  • Evaluate and recommend new hardware/software solutions
  • Support remote and roaming users, including software deployment and antivirus management
  • Maintain trouble tickets, file servers, and print servers (site-specific)
  • Conduct user training sessions and awareness programs on new technologies
  • Assist with virus outbreak management, asset disposal, and site inventory maintenance
  • Participate in daily, weekly, and monthly meetings with onsite/offshore teams and generate activity reports
  • Escalate issues to management or higher support levels as needed
  • Implement corrective and preventive actions identified in service reviews
  • Manage Acronis backup solutions and support CCTV and intrusion detection systems
  • Ensure adherence to company policies, procedures, and service standards

Preferred Skills

  • 2–7 years of enterprise desktop support experience
  • Hands-on experience with ServiceNow for ticket and procurement management
  • Strong troubleshooting skills for MS Office, Adobe, Outlook, Visio, OneNote, Project, and other desktop tools
  • Experience managing antivirus and endpoint protection; virus outbreak management
  • Familiarity with enterprise security, Microsoft Azure, and cloud environments
  • Experience supporting mobile devices (Apple, Android), DEP, and MDM platforms
  • Strong knowledge of MS Teams, MTR Rooms, and other conferencing systems (Cisco, Polycom)
  • Experience supporting industrial applications and hardware (RFID, barcode scanners, PLCs, controllers, etc.)
  • Proficiency in installing and troubleshooting desktops, laptops, printers, and peripherals
  • Knowledge of LAN/WAN setups, MS Active Directory, and user ID management
  • Experience working with onshore/offshore and cross-functional global teams
  • Excellent communication, documentation, and customer service skills
  • Ability to coordinate with internal IT teams (Network, Messaging, Security, Change Management)
  • Physically able to move and set up PCs and other equipment (up to 20–25 kg)
  • Valid driver's license and willingness to travel to customer sites as required
  • Strong organizational, problem-solving, and multitasking abilities
  • Self-driven, collaborative, and adaptable to changing business priorities

Interested? Kindly send your CV here: - looking forward to meeting you

  • Engineering Manager

    2 weeks ago

    Gladstone, Queensland, Australia CSG Talent Full time $120,000 - $180,000 per year

    Engineering ManagerAttractive remuneration package with access to generous site-based benefits and relocation assistance for the right candidate.Enjoy a Monday to Friday leadership role based in beautiful Gladstone - a coastal hub offering lifestyle balance, low commute times, and an easy connection to nature.Take the reins of a strategic engineering...

  • Client Development Engineer

    1 week ago

    Gladstone, Queensland, Australia Berg Engineering Pty Ltd Full time $90,000 - $120,000 per year

    Client Development EngineerBuild Client Relationships | Drive Value & Innovation | Shape the Future of BERGAt Berg Engineering, we are on an exciting journey of growth and transformation. Following a recent organisational restructuring, we are building a stronger, more agile team to fuel our future success.Central to this vision is the creation of a...

  • Senior Specialist Field Engineer

    3 days ago

    Hamilton, Queensland, Australia L3Harris Communications Australia Pty Ltd Full time $120,000 - $180,000 per year

    L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our...

  • Client Development Engineer

    2 weeks ago

    Gladstone, Australia BERG ENGINEERING Full time $90,000 - $120,000 per year

    Client Development EngineerBuild Client Relationships | Drive Value & Innovation | Shape the Future of BERGAt Berg Engineering, we are on an exciting journey of growth and transformation. Following a recent organisational restructuring, we are building a stronger, more agile team to fuel our future success.Central to this vision is the creation of a...

  • Mining Engineer

    23 hours ago

    Gladstone & Central QLD, Queensland, Australia Opal Consulting Group PTY LTD Full time $120,000 - $180,000 per year

    Overview: My client operates a modern open cut coal operation in regional QLD. I am looking for a STP Mining Engineer with a strong track record in delivering robust plans and designs with a safety first mentality. The position is permanent full time, working a Monday to Friday roster. On offer is an attractive salary package including short term bonuses....

  • Chief Engineer

    1 week ago

    Miami, Queensland, Australia Mondrian Seoul Itaewon Full time $100,000 - $120,000 per year

    Company DescriptionMondrian Gold Coast is on the sun-drenched esplanade of the iconic Burleigh Beach. This destination lifestyle precinct is a vision of some of Australia and the world's most celebrated changemakers, risk takers and creative thinkers. Mondrian Gold Coast is an immersive precinct that reflects the culture of one of Australia's most iconic...

  • Field Service Technician

    2 weeks ago

    Emerald, Queensland, Australia DC Search Full time

    Field Service Technician – MechanicalNear Emerald, QLD | On-site | Full-timeAre you a mechanically skilled technician looking to work outdoors and be part of Australia's renewable energy future? We've partnered with a leader within renewable energy looking for a Field Service Technician to join the Operations & Maintenance team on a Solar Farm near...

  • Blaster / Painter

    2 weeks ago

    Gladstone, Queensland, Australia FMS Group Full time $90,000 - $120,000 per year

    Are you safety-focused, self-motivated, and highly skilled in blasting and painting? If so, we want to hear from youWe're looking for experienced Blaster / Painters to join our team and make a real impact. Your knowledge, dedication, and attention to detail will contribute directly to our success and strong safety culture. Located in the Bowen Basin these...

  • Project Coordinator

    3 days ago

    Gladstone, Queensland, Australia Gladstone Ports Corporation Ltd Full time $80,000 - $120,000 per year

    PROJECT COORDINATORJoin Our Team as a Project CoordinatorDepartment:Technical Services, Asset Management & Project ServicesReports to:Engineering SuperintendentAre you a project delivery professional passionate about engineering, safety, and high-performance asset management? We're looking for motivatedProject Coordinatorsto lead and support the delivery of...

  • Field Service Mechanic

    1 day ago

    Chinchilla, Queensland, Australia Coates Full time $60,000 - $80,000 per year

    About us Coates is proudly Australian owned and has a long history of supporting customers to deliver major projects. We provide end-to-end solutions across five key areas: Equipment Hire, Engineering Solutions, Industrial Solutions, Power & HVAC, and Training.About the RoleWe're looking for a hands-on and reliable Field Service Mechanic to join our local...