Membership and Ticketing Manager

3 days ago

Hobart, Tasmania, Australia Wall Street Full time $60,000 - $80,000 per year
About the Company

In everything we do, we proudly represent the people of Tasmania — on the court, in the stands, and in the community.

About the Role

We are seeking a highly organised and proactive Membership and Ticketing Manager to lead the end-to-end service, delivery and growth of our membership and ticketing programs.

Reporting to the General Manager – Commercial, Fan Growth and Data, this is a key role in ensuring commercial success by overseeing membership sales and renewals, product fulfilment, internal and external ticket allocations, ticket builds, and stakeholder management. You will play a central role in delivering an exceptional experience for our members and fans.

This is a unique opportunity to shape the systems, processes, and execution behind one of the league's most passionate supporter bases.

Key Responsibilities

  • Membership Program Management - Lead annual membership renewals and acquisition campaigns to ensure year-on-year growth and low churn, oversee end-to-end membership fulfilment and manage member communications.
  • Ticketing Strategy and Operations - Lead the full ticket build process in collaboration with venues and ticketing providers.
  • Stakeholder Management - Be the key contact for Ticketmaster, Ticketek, venue operators, NBL ticketing and internal stakeholders.
  • Reporting, Administration and Compliance - Track and report on key metrics providing insights to senior leadership and the board.
About You
  • 2–3 years' experience in membership, ticketing or events management (sports or entertainment preferred)
  • Strong understanding of systems such as Ticketmaster, Ticketek, or similar CRM platforms
  • Highly organised and process-driven, with great attention to detail
  • Excellent communication skills and stakeholder engagement experience
  • Comfortable working in fast-paced, event-based environments with non-standard hours
  • Proactive, solutions-focused, and commercially minded
JackJumpers Values
  • MINDFUL - We respect each other, our fans, our stakeholders, our property, our facilities and our competitors
  • AUTHENTIC - We represent the Tasmanian community – underestimated, hardworking, gritty
  • RELENTLESS - We embrace challenges, fight through adversity and grit and grind to the final buzzer
  • CONNECTED - We are connected as one club - Front Office, High Performance Team and players all aligned working together and for each other.
  • HUMBLE - We appreciate and understand it is a privilege to do what we do
How to Apply

Join the JackJumpers and help deliver world-class experiences to fans and members across Tasmania.
Additional information

  • Work with one of the NBL's most passionate fan bases
  • Opportunities for growth and career development
  • Be part of a dynamic, high-performance sports environment

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