Team Lead

About Us

Harbour At Home is recognised on the Coffs Coast and surrounds, with our care professionals known and trusted by local people for over 30 years.

A career at Harbour At Home is more than a job—it's your chance to join a community of like-minded people that want to make genuine difference to others lives every day.

We truly connect with our clients and team. Here, you're not just an employee, you're part of a community that appreciates you and your unique contributions.

We offer flexibility to balance work and personal life, chances for growth and learning, and a supportive environment with people who share your passion for helping others.

If you want to work where your efforts make a real difference and you're valued for who you are, we welcome you to join our team.

About The Role

We're seeking a compassionate and organised SAH Team Lead (previously HCP) to lead our care operations. In this leadership role you will oversee and mentor the SAH Care Partners team, ensuring the seamless delivery of Support at Home services (previously Home Care Package services) that align with each client's individual needs, preferences, and goals.

As an Team Lead, you will oversee the coordination of care services for older adults living in the community while continuing to perform key client-facing tasks. You'll collaborate closely with clients, families, health professionals and service providers to maintain current care plans, manage risks, coordinate services, and ensure high quality service delivery.

Key responsibilities include:

• Lead, support, and mentor the SAH (formerly HCP) Care Partners team
• Ensure care and services meet clients' needs, goals, and preferences
• Conduct regular client reviews and home visits
• Identify and manage risks to client safety, maintaining accurate documentation
• Respond to incidents and feedback in a timely and appropriate manner
• Coordinate services with internal and external providers
• Act as a key contact for clients, families, GPs, and allied health professionals
• Organise family conferences and multidisciplinary review meetings
• Keep clients informed of changes to agreements, care plans, and budgets
• Participate in on-call duties every sixth week (RDO provided in lieu)
• Perform other duties as directed by management

About You

You're a strong communicator with a genuine commitment to delivering high-quality care. You thrive in a collaborative environment and are confident managing competing priorities. Your attention to detail and organisational skills ensure clients receive the support they need, when they need it.

You'll also bring:

• Case management experience, ideally in aged care or community care
• A sound understanding of Home Care Packages (and SAH) and sector compliance requirements
• Excellent communication and relationship-building skills
• Strong time management and organisational abilities
• Proficient computer skills
• Clinical registration and experience (e.g. EN, RN) (desirable)
• Demonstrated leadership or team supervision experience
• A collaborative mindset with a commitment to fostering a positive team culture

About The Perks

• Make a real difference – Support older Australians to live independently and with dignity.
• Flexible work-life balance – Enjoy an RDO every sixth week in lieu of on-call duties.
• Supportive team culture – Work alongside a collaborative, values-driven team.
• Professional development – Grow your skills in aged and community care.
• Meaningful connections – Build trusted relationships with clients and their families.
• Autonomy and variety – No two days are the same in this dynamic, client-focused role.

Ready to Join Us?

If you're looking for a role where you can make a genuine difference, apply today Let's create better health outcomes together.