Manager, Data Center Customer Operations

Who are we?
Equinix is the world's digital infrastructure company, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You'll find belonging, purpose, and a team that welcomes you—because when you feel valued, you're empowered to do your best work.

Are you a seasoned Data Center professional with a passion for technical excellence, team leadership, and building a thriving workplace culture? We're seeking a dynamic Data Center Operations Manager to lead a high-performing team of 50 staff, including 4 experienced supervisors, across five interconnected data centers located in Alexandria and Mascot—Australia's largest campus cluster.

This is a unique opportunity to shape the future of our data center operations. You'll be at the forefront of driving operational efficiency, mentoring technical talent, and fostering a culture of collaboration, innovation, and continuous improvement. If you thrive in high-impact environments and are ready to lead with purpose and looking to optimise a passionate team and their operations - we'd love to hear from you.

Key Responsibilities:

• Lead and manage daily operations across five data centers within close proximity.
• Provide strategic direction and hands-on leadership to a team of 50, including 4 supervisors.
• Champion a culture of safety, accountability, and technical excellence.
• Oversee infrastructure performance, uptime, and capacity planning.
• Drive continuous improvement initiatives in operational workflows and service delivery.
• Mentor and develop team members through structured training and career development programs.
• Collaborate with cross-functional teams to align data center operations with broader business goals.
• Ensure compliance with industry standards, security protocols, and environmental regulations.
• Manage vendor relationships and oversee maintenance contracts and service level agreements.

Key Skills, Attributes & Qualifications

• Proven experience managing large-scale data center operations, preferably across multiple sites.
• Strong technical expertise in data center infrastructure, systems, and network operations.
• Exceptional leadership and mentoring skills with a track record of team development.
• Ability to foster a positive and inclusive company culture.
• Excellent problem-solving, decision-making, and communication skills.
• Familiarity with compliance frameworks and operational risk management.
• Relevant qualifications in IT, Engineering, or Data Center Management.
• Certifications such as ITIL, Uptime Institute, or similar are highly desirable

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.