Associate, Investment Operations

2 weeks ago

Sydney, New South Wales, Australia Dimensional Fund Advisors Full time $80,000 - $120,000 per year
Job Description:Job PurposeDuties and Responsibilities:
  • Participate in the oversight of daily operations among service providers, transfer agents, custodians, fund accountants and internal departments
  • Service client calls and provide quality service and an excellent customer experience to clients, banks, trusts, broker/dealers, and other service providers; coordinate associated internal and external information flow
  • Assisting the service providers with investor onboarding queries and escalating to the relevant internal teams where required.
  • Support new fund products and trading instruments.
  • Monitor adherence to contractual policies, procedures & controls through review of Service Level Agreements
  • Process daily transaction files from service provider and track new product activity
  • Process data from in-house client databases; analyze and assist in the resolution of operational issues
  • Evaluate trade exceptions and complex shareholder issues and track reoccurring trends for management review
  • Review daily back or mid office deliverables
  • Escalate issues from internal & external stakeholders to assist in resolution with the service provider
  • Assist in developing business requirements and data gathering as necessary for any change service requests
  • Assist with preparation of audit requests received from Dimensional client and external auditors
  • Develop an in-depth understanding of the service provider's processes and platforms of back or middle office
  • Assist with any cash reporting queries from the portfolio management team.
  • Assist with the Net Asset Value review process.
  • Support special projects and initiatives for Investment Operations and other groups on an ad hoc basis
Qualifications:
  • Bachelor's degree: Finance, Business or Economics preferred
  • Ideally 3 years' experience working in Financial Services, preferably in back office / fund operations
  • Excellent verbal and written communication skills
  • Ability to work well in a team environment, both locally and across international offices
  • Strong analytical mindset with an ability to synthesize data
  • Detail-oriented and capable of multi-tasking and prioritizing in a fast-paced environment to meet deadlines
  • Ability to work independently to meet project requirements with minimal supervision
  • Motivated to self-teach skills and apply learned knowledge to applicable tasks
  • Eager to learn and responsive to constructive feedback and guidance
  • Focuses on results and works diligently to accomplish them through evolving circumstances
  • Develops unique business insights, generates forward- looking opportunities, and effectively problem solves
  • Works effectively with others to create partnerships and implement solutions that benefit our business
  • Seeks opportunities for continuous improvement and mentors' others by sharing expertise and experiences
  • Proficient in the Microsoft Office suite with Advanced Excel knowledge required.
Preferred:
  • Experience in ETF operations vendor oversight
  • Working knowledge of SharePoint or Jira a plus
  • Proficient in Power BI and Power Automate

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