Principal Engineer – CRM

Company Description

• National opportunity
• Full time (75 hours per fortnight)
• Hybrid work arrangements

Be part of Beyond Bank-a bank that is for and with you.

We are one of Australia's largest, 100% customer-owned mutual banks with a credit union heritage. With more than 300,000 customers and more than 50 branches across five states, we are working hard to be the best relationship bank for customers and communities in Australia. When you join Beyond Bank, you will work for a B Corp and be part of a friendly, inclusive and supportive environment where you can continue progressing, no matter what stage of your career you are at.

Our values of: customer obsessed; empowering communities; right things, right way; shared ambition; and championing sustainability are integral to all that we do and are the standards to which we hold ourselves.

Job Description

As the technical authority for CRM, you'll lead the design and delivery of enterprise-grade solutions using Microsoft Dynamics 365, Power Platform, and Azure Integration Services. This role blends strategic impact with hands-on leadership, driving innovation across banking channels while mentoring engineering teams and uplifting CRM capability. Join a team where your expertise shapes scalable, secure platforms that elevate customer experience and enable smarter business decisions.

In this role, you will

• Lead the design and delivery of scalable CRM solutions using Microsoft Dynamics 365, Power Platform, and Azure Integration Services.
• Embed AI-driven capabilities like Dynamics 365 Copilot to automate tasks, improve data accuracy, and enhance customer engagement.
• Define platform-wide design standards, including entity modelling, integration patterns, and extensibility frameworks.
• Oversee CRM engineering and DevOps practices, ensuring secure, high-performing solutions with automated, traceable releases.
• Drive platform innovation and continuous improvement across CRM, Power Platform, and integration capabilities.
• Act as a trusted advisor to stakeholders, translating strategic goals into practical CRM features and business outcomes.
• Mentor engineering teams, promote best practices, and lead capability uplift through training and knowledge sharing.
• Represent CRM engineering in governance forums, shaping strategic direction and aligning with enterprise architecture.

Qualifications

You will be a visionary and collaborative leader who thrives on solving complex problems and driving meaningful change. Passionate about technology and its potential to transform customer experiences, you bring a thoughtful, strategic mindset and a commitment to mentoring others. Your ability to connect technical delivery with business outcomes makes you a trusted partner across teams and a key contributor to enterprise success.

• 8 years experience across infrastructure, enterprise applications, banking systems, and architecture-led delivery.
• Aligns technology strategy with business goals, consistently delivering impactful outcomes across retail and business banking.
• Holds deep domain knowledge of financial services, with a strong understanding of regulatory requirements and customer-centric operations.
• Recognised for technical leadership in Microsoft Dynamics 365 CRM, Power Platform, and Azure integration services.
• Combines strong coding skills in C#, JavaScript, and TypeScript with a practical approach to building secure, scalable CRM solutions.
• Engages effectively with stakeholders, mentors teams, and drives capability uplift through knowledge sharing and architectural guidance.

Additional Information

See yourself in our team

You will be joining a dynamic Technology team who work together to provide high quality technology solutions for our people, customers and community. These solutions protect, create and return value and enable financial wellbeing. You will have opportunities to work closely with and learn from different teams across the business, working in partnership to tackle interesting and complex challenges. Join us if you're passionate about transforming the way we deliver change at Beyond Bank

Why work for Beyond Bank?

We welcome candidates that reflect the diversity of the communities in which we operate. We actively encourage Aboriginal and Torres Strait Islander peoples, people living with disability, LGBTQIA+ as well as culturally diverse community members to apply for our roles.

Beyond Bank is committed to creating an accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application, recruitment, selection and/or assessment process, or modifications for accessibility to our locations, please contact us at

And there's even more benefits:

• Additional 3 paid work-life balance days to boost your annual leave
• Paid community volunteer days to support many community charities across Australia
• Access to employee discounts, health and wellbeing initiatives, employee and family assistance, plus more
• A flexible, and diverse working environment
• Career development opportunities, training and coaching

By joining Beyond Bank, you will have the opportunity to work alongside talented professionals who will support and encourage you to achieve your full potential. If you are passionate about people and want to make a difference, we would love to hear from you.

What does our recruitment process look like?

The process can include a phone screen, video interview, virtual or face-to-face interview, psychometric testing, and all relevant background checking. Some positions may require undergoing 4 weeks of mandatory full training.

Apply Now

To find out more about Beyond Bank visit or for more information contact

Applications close 21/09/2025

As a certified B Corp we are using our business as a force for good.

We kindly request that recruitment agencies do not contact us regarding this vacancy. We are managing this recruitment process internally and do not require agency support at this time.

We are unable to accept email applications, please ensure that you submit your application via the online portal.

By applying for this opportunity you are providing consent for Beyond Bank Australia to conduct all pre-employment screening checks (APRA, ASIC, Bankruptcy, National Criminal History Check, VEVO, Adverse Media Check and Reference Checks) at the expense of Beyond Bank Australia.