Customer Education

Company description:

We're leading Western Australians to their intelligent energy future.

And we want you to be part of it.

You might know us as Western Australia's largest electricity generator and energy retailer, supporting 1.2 million customers across the state.

But what you might not know, is that we're investing in renewable energy projects, including wind farms and big batteries, to help build a more sustainable and reliable future.

Our Big Battery is now live in Kwinana, we're expanding the Warradarge Wind Farm, the WA EV Network has launched, and we have many other projects in the works.

We're a purpose-driven organisation, owned by the people of WA. Our commitment is to ensure all Western Australians have access to secure, reliable, and sustainable energy.

We believe that the benefits of renewable energy aren't just for some, they're for everyone.

This is where you come in.

Job description:

The Customer Education and Engagement Partner is an exciting opportunity working in our Perth CBD office. This role will be a max term role up to 14 months. Occasional weekend and regional work required to support business activities.

The Customer Education and Engagement Partner is accountable for the design and delivery of educational experiences to increase engagement and drive key learning outcomes for Synergy's current and future residential and business customers.

Job responsibilities:

• Create an annual program of education and engagement activities to meet customers' changing needs, deliver commercial outcomes and position Synergy as a trusted energy leader.
• Work closely with the internal stakeholders to understand operational objectives and targets and design programs and customer experiences to support their delivery.
• Negotiate mutually beneficially sponsorships and partnerships within community and industry.
• Develop and deliver brand experiences to drive likeability, engagement and energy literacy amongst Synergy's residential customers.
• Develop and deliver brand experiences to increase market share, influence market outcomes and drive commercial partnerships.

Profile description:

• Degree level qualifications in communications, media, public relations, marketing or related discipline.
• Considerable experience and demonstrated capability to deliver strategic stakeholder and community engagement programs, sponsorships and partnerships, advice and support in a large organisation.
• 5-8 years' experience in designing, managing and delivering engagement initiatives
• Demonstrated experience in program development using data and design thinking principles
• Demonstrated experience in developing and delivering digital engagement initiatives.

We offer:

So, what's it like working for Synergy?

As one of Australia's most trusted utility brands, we value our customers, the community we operate in, and our people. When you work with us, you'll be joining an inclusive and proactive organisation, one that enables innovative thinking, accountable leadership, and collaboration. It's how we're creating an exceptional workplace, and we want you to be part of it.

At Synergy we have a wide range of benefits designed to help you balance your work and home life, support your health and wellbeing along with having access to professional development opportunities.

Here's a just a few of the benefits you'll have access to as a Synergy employee:

• Flexible work arrangements

• Paid parental leave for primary and secondary caregivers

• Other leave options including reproductive and purchased annual leave

• Volunteer leave so you can give back to your community

• Learning and development opportunities.

More details can be found here

At Synergy we believe in creating an inclusive and diverse workplace where everyone can thrive and feel a true sense of belonging. We're proud to be recognised as an inclusive employer by the Diversity Council of Australia. We celebrate our diversity and warmly welcome applications from individuals of all backgrounds, especially those from underrepresented groups.

Section 51

"Synergy is committed to improving employment opportunities and outcomes for Aboriginal and Torres Strait Islander people. As a measure to achieving equality, Section 51 of the Equal Opportunity Act 1984 (WA) and section 8(1) of the Racial Discrimination Act 1975 (Cth) will apply to this vacancy. We welcome applications from anyone who has the demonstrated skills and experience to successfully perform this role. Aboriginal and Torres Strait Islander people are strongly encouraged to apply."

Have we sparked your interest? We hope so. It's an exciting time for energy in Western Australia - and you're connected to it.

Click 'Apply' below to get started with your application.

Applications close 21st August 2025, however Synergy reserves the right to close applications when a suitable pool of candidates is identified.

Need some help?

Get in touch with our Talent Acquisition team