Platform Operations and Community Coordinator

2 days ago

Adelaide, South Australia G'day Group Full time $60,000 - $90,000 per year

Work options: Hybrid

3 Days in the Office | 2 Days from Home

About Us

G'day Group: Innovating hospitality across 300+ locations. Diverse roles in tech, finance, marketing & more. Dynamic, flexible environment promoting growth and wellbeing. Shape the future of travel Elevate your career here.

Our Benefits

  • Health & Wellbeing: Flexible work, EAP, discounted health cover, BeWell program.
  • Generous Leave: Parental, volunteer, study leave, plus option to purchase more.
  • Development Focus: Leadership programs, training support, professional memberships.
  • Employee Savings: Discounts on accommodation, experiences, salary packaging.
  • ESG Commitment: Fostering a safe workplace, community support, and environmental protection through a five-year strategy.

Your New Role

This is a hands-on role where you'll use internal systems and ops tooling to manage site listings, moderate content and support our engaged community. It's broad, fast-paced, and full of moving parts. You'll be working across functions, solving problems, and shaping how things work as we grow.

  • Supply Management: Onboard, maintain, and optimize accommodation/experience listings, focusing on quality and discoverability.
  • Partner Collaboration: Work with key supply partners to maintain quality and grow the marketplace.
  • Community Moderation: Manage moderation systems for listings and user-generated content across various channels.
  • Trust & Safety Automation: Collaborate with product and development teams to automate trust and safety workflows.
  • Platform Operations & Strategy: Manage backend operations, drive supply-side strategy, and identify/address gaps to improve overall platform performance.

Your Skills and Experience

  • Digital Platform Experience: Previous operations/administration experience in B2B or B2C digital platforms.
  • Community Engagement: Skilled at moderating and engaging with user communities across various platforms.
  • Adaptability: Comfortable working in a fast-paced, ambiguous environment with tight deadlines.
  • Analytical Skills: Strong analytical abilities and experience with platform data, dashboards, and scenario modeling.
  • Proactive & Efficient: Hardworking, curious, and focused on automation opportunities.

Join G'day Group: Disrupt, innovate, and ignite your career

Police check & driver's licence required for this role.

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