L&D Trainer

Brief Description
The Role (Position available in Toowong, North Lakes, or Kawana)
Reporting to the Delivery Lead, the L&D Trainer is all about building confidence, capability and customer excellence. You'll deliver onboarding and upskilling experiences for our frontline and customer-facing teams with a focus on home and motor insurance. You'll be part of a supportive team, working with modern learning tools and making sure every team member feels ready to thrive from day one.

Key Responsibilities

• Deliver energising induction and upskilling sessions that build product knowledge, service skills, and confidence
• Track learner progress, provide feedback, and support continuous improvement
• Use tech tools like LMS platforms and virtual training systems to deliver interactive learning experiences
• Monitor training effectiveness using feedback, performance metrics, and engagement insights
• Keep training content up to date with business changes and learner needs
• Be a voice for learners - gather feedback, spot skill gaps and suggest improvements to drive growth

Essential
What experience you'll bring

• Strong facilitation skills
• A solid understanding of how people learn, with knowledge of adult learning principles
• Top-tier communication and organisation skills
• Experience in a fast-paced, customer-facing or service-driven environment
• A team-first mindset, with the ability to self-manage and adapt to change

Desirable

• Certificate IV in Training and Assessment (TAE)
• Background or certification in Financial Services

Location
- This role is open at any of our Brisbane and Sunshine Coast locations, giving you the flexibility to choose the office that suits your lifestyle.
Travel between sites will be required.
Our Toowong office is close to the city with easy public transport and parking options while our North Lakes offices are within walking distance of some of the north side's best retail locations. If you love a view of the water, why not consider our Kawana office on the edge of Lake Kawana and only a five minute drive to the closest beach.

The Benefits Of Working At A&G

• Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.

• Access to A&G's employee reward and recognition platform, powered by Rewards Gateway - Enjoy a wide range of benefits, including:

• Personalised rewards and peer-to-peer recognition

• Exclusive discounts and savings across more than 600 top retailers

• A comprehensive recognition program that celebrates milestones and achievements—helping you feel valued every step of the way

• Options for leave - life happens, so we've got volunteer days, an additional paid 'ME' day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.

• Grow with us - we've got learning and professional development opportunities to suit everyone.
• Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you're passionate about.
• Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
• Celebrate the wins - we love sharing our successes and celebrating together - join us and you've got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
• Save money - as well as discounts on insurance products, we've teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.

About Us
Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.

We're excited about the future and we're always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer If this sounds like you, apply today.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

• A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.