Banking Consultant, Runaway Bay QLD

2 weeks ago

Runaway Bay, Queensland, Australia ANZ Full time $60,000 - $80,000 per year
About UsAbout the Role
  • Generate opportunities for deposits and home lending using the agreed sales process
  • Provide recommendations to the Branch Manager for initiatives to improve sales performance of the store
  • Assess customer needs through open and targeted communication with customers and recommend appropriate options using the agreed sales process
  • Provide accurate and timely service by processing over-the-counter transactions (deposits, withdrawals and transfers) in an efficient and accurate manner
  • Support and educate customers on how to use our digital platforms for personal banking, empowering them to self-serve with online banking features
  • Provide support for digital onboarding processes, ensuring a seamless experience for new customers to make the most of their banking
  • Support and demonstrate a risk management culture in line with Suncorp Bank's values
  • Proactively identify and escalate risks and issues related to your role responsibilities and capture as a service request in Ignite.
  • Adhere to Suncorp Bank's complaint resolution process to resolve the matter, maintain our high service standards and mitigate further risks / losses
What will you bring?
  • Demonstrated experience in a retail customer sales & service environment
  • Comfortable with digital customer service platforms to assist customers in real-time
  • Ability to navigate and troubleshoot common digital banking applications and mobile services with customers
  • Understanding of digital verification and ID validation systems used in customer onboarding
  • Proficiency in digital payment technologies, such as mobile wallets and online payments
  • Ability to handle and assist with digital banking queries, empowering customers to manage their accounts online

ANZ

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