Food and Beverage Duty Manager

2 weeks ago

Surfers Paradise, Queensland, Australia Voco Gold Coast Full time

We're looking for an experienced and hands-on Food & Beverage Duty Manager to join the team at voco Gold Coast. This role leads daily operations across restaurants, bars, buffet, events and in-room dining, supporting the Restaurant & Bars Manager to deliver effortless, thoughtful, and reliably different guest experiences.

If you're a confident leader with a passion for fast-paced hotel operations, team development, and memorable service, this is your next step.

About the Role

  • Lead and supervise F&B Attendants, Team Leaders and Supervisors across multiple outlets
  • Deliver brand-led, guest-focused service aligned to voco values and IHG True Hospitality
  • Ensure smooth shift operations, staffing, workflow and guest experience
  • Conduct daily briefings, including VIPs, specials, service focus and upselling priorities
  • Assist with rostering, forecasting, beverage cost and labour control
  • Support in financial reporting, stock management and POS analysis
  • Uphold SOPs, service standards, opening and closing procedures and compliance
  • Build a positive team culture through mentoring, coaching and performance development
  • Promote strong teamwork and communication across all hotel departments
  • Support promotions, events and initiatives that drive revenue
  • Personally welcome and farewell guests to build strong relationships

What We're Looking For

  • Previous experience as an F&B Supervisor, Assistant Manager or Duty Manager
  • Strong leadership, communication and service skills
  • Ability to manage multi-outlet hotel operations in a high-volume environment
  • Confidence in guest recovery and leading from the floor
  • Experience across buffet, à la carte, bar and/or banquets
  • Current RSA and RCG certificates
  • A natural service style that fits voco's thoughtful, relaxed and memorable approach

What You'll Get

  • Paid birthday leave
  • Enhanced parental leave
  • Wellbeing programs and flexible work options
  • Global IHG training and career pathways
  • Discounted accommodation, dining and retail worldwide
  • Transferable entitlements across IHG
  • A supportive team environment where you can be yourself

About voco

voco is premium without being stuffy, relaxed without being casual, and always reliably different. Our service is warm, thoughtful and memorable. At voco, everyone's a host.

Apply Today

If you're ready to step into a leadership role with a global brand and make your mark across some of the Gold Coast's most dynamic F&B outlets, we'd love to hear from you.

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