Business Analyst

We are seeking a seasoned Business Analyst with strong experience in agile delivery, digital workflows, and stakeholder collaboration to lead requirements gathering and support enterprise-level initiatives. The role involves producing high-quality business and technical artefacts, managing project backlogs, and working across cross-functional teams to deliver integrated digital solutions.

Responsibilities

• Manage multiple deliverables in a fast-paced and ever-changing business environment.
• Develop a strong understanding of business needs and strategic objectives to enable the creation of high-quality business analysis deliverables.
• Accountable for the creation of business and technical analysis artefacts such as requirements, functional specifications, application/process workflows, use cases, screen mock-ups, user stories, integration mapping, and technical impact assessments.
• Provide information to others regarding the business analysis artefacts to support IT solution design, development, testing, and implementation activities.
• Work closely with business subject matter experts to gain a clear understanding of current and future processes, business needs, and application-related issues, while identifying data discrepancies that must be addressed during IT delivery.
• Accountable for managing, refining, and sustaining the project backlog to ensure effective execution of enterprise-level initiatives, including strategic projects and business enhancements.
• Translate project scope into well-defined functional requirements, including product features, user stories, and acceptance test criteria.

Essentials

• Bachelor's degree in computer science, IT, or related field, and/or 5+ years of experience in Functional Business Analysis with a strong focus on Digital initiatives.
• Proven ability to lead business requirements gathering, documentation for digital website and integration needs, as well as facilitate agile ceremonies, with capacity to take on Scrum Master responsibilities.
• Skilled in collaborating with Product Manager, Digital producer, UX/UI teams, and Tech Lead to define user journeys, prototypes, and both functional and technical specifications.
• Strong understanding of digital workflows, customer experience design, and integration of web platforms with backend systems like Salesforce.
• Proficient in Adobe Experience Manager (AEM), Adobe Suites, and familiar with tools such as JIRA, Confluence, Figma, Miro, and CMS platforms.
• Experienced with APIs, microservices, system integration concepts, and managing multiple workstreams in dynamic environments.
• Excellent analytical, documentation, and problem-solving skills, with a focus on creating and maintaining artefacts such as use cases, user stories, functional and technical requirements.
• Exceptional interpersonal and communication skills, with a strong ability to build stakeholder relationships and resolve complex issues.

About HCF

At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we've been putting our members and their health first. As Australia's largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.

We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our  Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.
 

Culture & Benefits 

Purpose-driven passion
We're united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.

Wellness and work-life balance
We'll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:

• 50% subsidy on HCF hospital and/or extras cover

• 18 weeks of parental leave for all new parents

• Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more

• Discounts on HCF's products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.

Collaboration and inclusivity
We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.

Continuous learning and growth
We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.

Next steps

If you require any adjustments to assist you in making your application or during the recruitment or onboarding process, please reach out to Talent Acquisition –  to discuss.

We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date.

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