Guest Service Expert Team Leader

Additional Information

Job Number

Job CategoryRooms & Guest Services Operations

LocationThe Westin Perth, 480 Hay Street, Perth, Western Australia, Australia, 6000

ScheduleFull Time

Located Remotely?N

Position Type Non-Management

The Westin Perth is seeking a passionate and experienced Guest Service Expert Team Leader to join our Front Office team.

Our Company

Marriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 8,000 properties, you'll find us in your neighborhood and in more than 130 countries across the globe. Learn about our 30 hotel brands at Find Your World.

Our Brand

The more you travel, the more your well-being can get left behind. But there's a place that doesn't come with that compromise. Join the team at The Westin Perth, enhance your senses and find your balance with our signature wellness programs. With a focus on Eat, Sleep and Move Well, we have designed guest experiences that enhance wellness on the road. Discover a place where you're given a choice, not just to get up, but to rise.

Rise with Westin Perth

The Westin Perth is a luxury retreat, perfect for business and leisure travelers alike. A rejuvenating haven with luxury accommodation, 5-star amenities and a dynamic City Centre location.

As a Guest Service Expert Team Leader your duties will include:

• Lead and support the Service Express team to ensure smooth daily operations
• Organize, confirm, and oversee guest check-ins/check-outs, reservations, and billing processes
• Respond to guest requests and ensure timely resolution, including follow-ups from previous shifts
• Provide guidance and training to team members, fostering a culture of excellence and accountability
• Maintain accurate records, run daily reports/logs, and complete cashier duties
• Ensure compliance with safety, security, and operational standards
• Act as a role model in delivering warm, professional, and anticipatory service
• Assist with food & beverage orders and coordinate with other departments as needed
• Support MODs and Loss Prevention with incident reporting and guest concerns
• Uphold Marriott's standards of appearance, confidentiality, and guest engagement

Skills & Experience:

• Your skills and experience will include:
• Previous experience in Front Office or Guest Services, ideally in a supervisory capacity
• Proficiency in OPERA or similar hotel management systems
• Strong communication and interpersonal skills
• Ability to lead by example and motivate a team
• A passion for hospitality and delivering memorable guest experiences
• Confidence in handling guest concerns with professionalism and empathy
• Flexibility to work varied shifts, including weekends and public holidays
• Physical ability to stand, walk, and lift up to 10kg as needed

What you will enjoy

Marriott's "Life. With the Works", offers a portfolio of benefits so you can experience greater freedom to redefine a work-life balance that meets your needs. With more leave, more benefits, and more perks. Including:

• Parental leave, Birthday leave, Long service leave portability across all 30 Marriott Brands
• Travel & stay benefits including eligibility into our Bonvoy loyalty program
• Incentive, recognition, and wellbeing programs
• Excellent career growth and learning opportunities
• Access to Employee Assistance Programs

***Only successful candidates will be contacted.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.