Senior Associate, Business Development

About Klook
We are Asia's leading platform for experiences and travel services, and we believe that we can help
bring the world closer together through experiences
.

Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,700 destinations around the world.

Do you share our belief in the wonders of travel? Our international community of over 1,800 employees, based in 30+ locations, certainly do Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:

• Customer First
• Push Boundaries
• Critical Thinking
• Build for Scale
• Less is More
• Win as One

We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us

As a training analyst in the Learning & Development team, you will support the training and development of employees for Customer Experience at Klook. This role is ideal for individuals passionate about fostering employee growth, facilitating learning programs, and driving performance improvement. You will assist in the delivery of training programs, monitor learning effectiveness, and support the creation of training content to ensure high-quality learning experiences.

What will you do?

• Forge and cultivate win-win partnerships with stakeholders and partners within your area of responsibility by employing creative solutions, actively testing new ideas, and thinking outside the box
• Drive revenue via the Klook platform by ensuring the right products are acquired and optimized for our global customer base
• Work with partners to identify opportunities to promote their products and develop the Klook brand in the ANZ market
• Negotiate with our partners to ensure that our customers have access to the best quality supply in market
• Source new merchant partners and products, clearly delivering the Klook brand value to business partners to ensure we have the best offering in the market.
• Work closely with our international marketing, content, finance and product teams to grow the overall performance of your product mix
• Identify market trends and provide market & competitor analysis to optimize business strategies
• Successfully deliver product portfolio and sales targets, as well as other strategic KPIs
• Other duties as may arise from time to time and as may be assigned to the employee

What is expected?

• At least 3-5 years work experience in Sales, Business Development or Account Management role
• Business development experience within hospitality / travel business is preferred but not essential
• Strong commercial sense, as well as analytical, written and verbal communications skills
• Confident, self-motivated and goal-oriented
• Globally-minded and comfortable working with people from different cultural backgrounds
• A start-up attitude – highly collaborative with an entrepreneurial, roll-up-your sleeves attitude that's not afraid to work independently when required
• Bachelor degree in hospitality or business management preferred

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We're dedicated to creating a welcoming and supportive culture where everyone belongs.
Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter ("Agency"). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.
An Agency must obtain advance written approval from Klook's Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.