Current jobs related to Technical Assistant - Katoomba NSW - Blue Mountains City Council

Position Number: P00648

Directorate:

Environment and

Planning Services

Service:

Environmental

Compliance Service

Location: Katoomba HQ

Date Created/Updated November 2025

Position Classification: Band: 6

POSITION PURPOSE/OBJECTIVE

To provide active para-technical assistance and administrative support in functional

areas that covers a wide range of environmental health and regulatory compliance

work. Participate in the development and implementation of programs that seek to:

• Maintain and enhance the health and safety for people in the Blue Mountains

through enforcement of legislation, codes and policies, the development and

promotion of community awareness of responsible activities and the provision of

para-professional advice to Council's customers.

• Improve the health and safety of the City of the Blue Mountains by facilitating health

and safety programs and resolution of complex customer service issues.

RELATIONSHIPS

Reports to: Principal Environmental Health Officer

Reports to: P00079

Staff Responsibility: Nil

Key Internal

Relationships:

Town Planners, Environmental Health & Building

Surveyors, Environmental Health Officers,

Engineers, Environmental Scientist/ Landscape

Assessors, Technical Assistants and Customer

Service staff.

Key External

Relationships:

Residents; tourists and business sector;

Government agencies; Consultants, Architects,

land use applicants, Council's legal advisors.

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KEY RESPONSIBILITIES

Administrative processes and systems management

Provide support and work with other members of the team to:

• Actively engage and be proficient in the use of in-house technology, maintain

administrative processes and systems that contribute to improved data integrity

and performance monitoring of the team.

• Participate in the development of e-business opportunities; field technology and

other business related activities as applicable to the functional area.

• Guide or assist in the production of documentation, presentations and statistical

information using appropriate software.

• Participate in external revenue opportunities and engage in the development of

new services and improved processes.

• Manage team meetings including minutes / actions as well as time sheet returns,

leave charts, phone listings etc. Follow up on voice mail messages in the absence

of staff.

Teamwork and quality outcomes

Work collaboratively and contribute to quality outcomes:

• Build relationships with team members showing consideration and respect.

• Provide guidance and coaching to staff in the systems and processes of the team

including the use of corporate software and new technology.

• Provide support to other teams within the Branch and / or Directorate as required.

• Maintain relationships and workflow between the Teams and other parts of Council

to ensure that customers are provided with a seamless service.

• Apply principles of Work Health and Safety, EEO and Anti Discrimination legislation

in communications, work practices and procedures.

• Act in a manner that promotes integrity, ability, judgment and transparency in

decisions and process.

Environmental Health and Safety

In association with the level of delegated authority given to the position:

• In accordance with relevant delegations, legislation and Council

Policies/Guidelines, investigate and take appropriate action in relation to requests

from members of the public seeking the involvement of Council in a matter.

• Participate in monitoring / surveillance programs in consultation with the Principal

Environmental Health Officer.

• Undertake case management of compliance services issue associated with

monitoring / surveillance program work.

• Prepare reports, file notes etc., in support of health and safety.

• Represent Council in legal proceedings including the preparation of legal evidence

on behalf of Council and the Directorate, in liaison with Council solicitors.

• Take enforcement action such as the issuing of Notices, Orders and / or PINs for

non compliance in consultation the Principal Environmental Health Officer.

• Participate in awareness / education program targeting the community, or

segments of the community.

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Guiding Principles

• We act as one organisation responding to the changing needs of our community

while protecting and enhancing our World Heritage environment

• We are strategy led, driven by our Community Strategic Plan with clear priorities

and focus

• We are service focused we continuously improve service provision and provide

excellent customer service

• We collaborate and work together to achieve our outcomes

• We ensure safety and well-being is at the centre of our organisation, operations

and culture for our employees, our community and our environment

• We are a socially, environmentally and financially sustainable organisation, living

within our means, ensuring best value resource allocation

These Guidelines complement the Council's adopted Values of: Work Together;

Work Safe Home safe; Service Excellence; Value for Money; Trust and Respect;

and, Supporting Community

Workplace Health & Safety

Ensure compliance with WHS obligations and responsibilities as outlined in

Councils policies and procedures and under the relevant WHS legislation. These

include but are not limited to identifying potentially unsafe situations or work

practices and notifying your Supervisor or Manager (or the Health, Safety

Manager/Area Safety Representative); never performing a task that you believe

is dangerous or for which you do not have the experience, or have not received

appropriate instructions and training or where the correct equipment to carry out

the task safely is not available; always work in a safe manner and in accordance

with safety instructions, where applicable; use the work equipment supplied for

the job, in accordance with the manufacturer's instructions), and any personal

protective equipment, which the Council deems necessary and has provided; be

safety aware and report any actions to your line manager which will assist the

Council to meet its legal workplace health and safety obligations.

You have the right to cease or direct cessation of unsafe work. In addition, you

are required at all times to comply with Councils Asbestos Management Plan and

Policy.

Compliance & Risk

You are responsible for ensuring that you conduct your risk management

responsibilities as described in council's Enterprise Risk Management (ERM)

Policy and Procedure (the ERM Framework) with the goal of ensuring that

potential issues are identified and reported in a timely manner.

In undertaking your work should you identify contaminated land or potentially

contaminated land, including but not limited to Asbestos contamination you are

required to notify your supervisor immediately.

COMMUNICATION

The position is often the first point of contact with clients. Clear communication

skills are required to explain and / or advise others and to reconcile different

points of view. Escalation paths are available.

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JUDGEMENT & PROBLEM SOLVING

Problems require assessment of a range of options having elements of complexity to

reach decisions and make recommendations. Precedent is available from sources

within the Council, and assistance is usually available from other professional /

specialist staff in the work area.

AUTHORITY

Delegation to undertake tasks and duties on behalf of Council in accordance with

legislation, policy and procedures. Advice given within the boundaries associated

with the position may commit the council and have an impact on external

dealings.

Responsible for the completion of work requiring the application of specialised

administrative skills. Work flow is generally co-ordinated by a team leader. Gives

system and procedural guidance / coaching to others on a daily basis.

SKILL, EXPERIENCE, QUALIFICATIONS & BEHAVIOURAL COMPETENCIES

ESSENTIAL

• Thorough working knowledge and experience in the application of

administrative skills, based on suitable certificate or post-certificate level

qualifications.

• A current drivers license.
• Experience in applying value adding business systems and processes;

active participation in continuous improvement strategies.

• Accurate and advanced computer skills in a range of software applications

and mobile technology.

• Demonstrated skills in maintaining a prompt, courteous level of customer

service.

• Experience in resolving issues and keeping clients up to date with outcomes
• Ability to analyse information in order to identify options, reach logical

conclusions and explain approaches to others.

• Demonstrated ability to maintain a sustained level of concentration in a high

volume processing activity to ensure accuracy and identify errors to be

addressed.

• Demonstrated ability to work collaboratively with and support members of

own and other teams to achieve work objectives.

• Ability to plan tasks, organise and monitor own work using established

procedures.

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