Hostel Manager

Mad Monkey Coogee Beach is looking for an experienced manager who is passionate about the hospitality industry to run their hostel in Sydney.

Please apply with a resume and covering letter explaining how you match the relevant experience and criteria as listed below.

Your role will include the following responsibilities:

Operations

Manage all functions of the hostel's daily operation:

Working in and overseeing reception

Implementing standards and procedures

Deal with issues as they arise

Dealing with suppliers/ordering

Keeping on top of maintenance and organizing fixes

Organizing hostel events

Organize housekeeping to ensure cleaning is maintained to the highest standard

Oversee reservation inquiries, check in and check outs, payments

Financial

Ensure there is correct financial reporting to the owner

Checking of bills and communicating them accordingly

Budget costs accordingly

Monitor and manage budget and expenses.

Revenue Management: Look to reach goals and targets alongside the owner and apply yield and rate strategies

Staff Management

Hire and onboard new staff

Roster receptionists and Housekeepers

Be a leader and train receptionists and housekeepers in all aspects of their jobs

Limit staff turnover by creating a good working environment for employees

Customers

Ensure a high level of customer satisfaction

Monitor and respond to guest review's

Deal with difficult customers as they arise

Provide exceptional customer service and manage guest concern even outside reception hours

Marketing

Assist in managing the properties social media accounts to ensure interaction and development of brand.

Cultivate strong relationships with local business.

Experience/Skills required

Applicant must have

2+ years of manager or assistant manager experience

4+ years experience in hospitality industry preferably in accommodation

Must have worked with and have strong knowledge of a property management systems (preferably experience of using Cloudbeds reservations system)

Strong ability to multi task

Strong communication skills

The ability to work in a team and alone

Good understanding of processes and efficiency

Financial reporting experience

Benefits

Competitive Salary

KPI Bonuses

Training and upskilling

Employer questions

Your application will include the following questions:

How many years' experience do you have in the hospitality & tourism industry?

How many years of people management experience do you have?

Which of the following statements best describes your right to work in Australia?

How many years' experience do you have as a Hostel Manager?

Job Type: Full-time

Pay: $65,000.00 – $70,000.00 per year

Experience:

• people management: 2 years (Required)
• Hotel management: 2 years (Required)

Work Authorisation:

• Australia (Required)

Work Location: In person