Category Specialist

ICT Category Specialist – Professional Services Category

 DCS Grade 9/10, base salary of $129,464 - $142,665 plus superannuation and leave loading 1x Ongoing/permanent opportunity in the Telecommunications Procurement category in ICT Category Management team Location: McKell- Sydney, for at least 50% of the working days in a fortnight. Flexible working arrangements available.

About You: 

To be successful in the role, you will have:

·   Demonstrated stakeholder and relationship management skills

·   Planning, project management and research skills

·   Substantial experience in contract management and leading performance reviews with suppliers

·   Category specialist skills in ICT categories or large areas of expenditure

·   Experience in ICT category and preferably in Telecommunications industry

·   Understanding of NSW Government legislation, procurement policies, framework and processes.

·   Developed problem-solving skills and ability to work independently

·   Analytical skills to understand various business contracts, work on large disparate spend data and spreadsheets

·   Communication and influencing skills- in particular the ability to prepare written reports and provide guidance

About the role:

·   Partner with stakeholders in procurement category planning, and manage Supplier performance

·   Contribute to the development and implementation of category management plans and strategies that yield superior value for money outcomes by leveraging aggregate demand across the sector

·   Analyse business needs, commercial risks and supply markets to inform category planning and provide governance, advice and guidance to internal stakeholders to build expertise in the telecommunications category function

·   Provide expert advice and support for creation of all-of-government agreements and panels such as Telecommunications Purchasing Arrangements

·   Engage supply markets and internal stakeholders positively to achieve effective communication to meet category objectives

·   Analyse all internal and external procurement information to effectively develop supply base strategies for telecommunications category

·   Provide support for pricing, catalogue reviews and contract re-negotiation

·   Provide guidance for agency stakeholders looking to procure products and services contracted under the panel scope

·   Contribute to development of benefits realisation plan for the telecommunications category and track benefits

About the team:

We take great pride in delivering excellence to our customers through innovation and professional excellence. DCS promotes a cohesive, diverse, and inclusive culture and actively supports the professional development of its workforce.

The role is to work with the Category Manager to manage all of government contracts and schemes in key Telecommunication Categories. The right candidate will have strong interpersonal and communication skills which will help them build strong relationships with a wide array of stakeholders and vendors.

The ICT Category Management team provides unique opportunities to develop a strong network and advance and accelerate your career.

The DCS ICT Digital Sourcing team is recognised as having an exceptional workplace culture and strong team morale as demonstrated by the results in the 2024 employee survey.

Why work for us?

·     There are lots of reasons why a role with us is rewarding - working with us gives you: 

Benefits of working for DCS

·     Accrued flexible leave

·     Hybrid working options- flexibility to work from home and office

·     Generous leave entitlements including up to 14 weeks parental leave and flex leave

·     Access to health and well-being programs including Fitness Passport

·     Competitive pay and conditions 

Salary Grade 09/10, with the base salary for this role starting
at 129,464 base plus superannuation

Click Here to access the Role Description.

For enquiries relating to recruitment, please
contact Swathy Mohan via

For enquiries about the role, please contact Murtaza Unwala via 

Visit the
Capability Application Tool to prepare for the recruitment process by accessing
practice application and interview questions based on the focus capabilities
listed in the role description.

Closing Date: 09:59 am, 21 Nov 2025

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives
you the opportunity to help improve government services and be part of reform that
benefits people across NSW.  We are
focused on delivering excellent customer service, digital transformation, and
regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive
workplace   

The
strength of our workforce lies in its diversity and embracing difference, while
the key to our success is leveraging the contributions of employees with
different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may
require adjustments to allow you to fully participate in this selection process
(including an alternate format of the application form) please contact or

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