Desktop Support Engineer

2 weeks ago

McMahons Point, New South Wales, Australia Robert Half Full time

Level 1-1.5 Desktop Support Engineer

Contract until end of year (highly regarded project with planned extension of 24 months+)

North Sydney - 5 days a week on-site

We're looking for a Level 1-1.5 Desktop Support Engineer to join a long-term, high-profile project supporting circa 150 users across multiple sites. This is a hands-on, on-site role, ideal for someone immediately available or able to start within the next two weeks.

Key responsibilities:

  • Providing Level 1-1.5 desktop and end-user support to approximately 150 users
  • Acting as a first point of contact for IT support issues (face-to-face and remote)
  • Onboarding and offboarding users, including account setup, provisioning, and equipment allocation
  • Supporting users based in Sydney and Airforce sites
  • Hardware troubleshooting and break/fix support (laptops, desktops, monitors, peripherals)
  • Building, configuring, and deploying laptops, iPads, printers, and mobile devices
  • Supporting video conferencing rooms and AV setups (Logitech & Polycom)
  • Performing basic networking tasks (connectivity issues, patching, troubleshooting)
  • Supporting Windows 10/11 environments
  • Logging, tracking, and updating tickets within the service desk system
  • Escalating incidents and requests to Level 2/3 teams where required
  • Assisting with BAU tasks and project-related activities as needed
  • Maintaining clear documentation and following IT processes and standards

Required skills and experience:

  • Proven experience in a Level 1 or Level 1-1.5 Desktop / IT Support role
  • Strong hands-on hardware and device setup experience
  • Experience with onboarding and offboarding processes
  • Solid working knowledge of Windows 10/11
  • Basic networking knowledge
  • Strong customer service skills with a professional, user-focused approach
  • Ability to work full-time on-site in North Sydney - full-time onsite in North Sydney with one-off Wagga Wagga travel if required.

This is a stable contract opportunity on a project already approved to extend beyond the initial term, offering strong continuity for the right candidate.

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