Customer Service Consultant Casual

2 weeks ago

Greater Melbourne Area, Australia H&R Block Australia Full time $45,000 - $65,000 per year

Client Service Representative – Contact Centre
Based in Moonee Ponds, Melbourne | Join Australia's Largest Tax Agent

Do you love speaking with people, solving problems, and making someone's day a little easier?
If you're someone who takes pride in delivering excellent service and thrives in a fast-paced, team-driven environment, we'd love to hear from you.

About Us
At
H&R Block
, we're proud to be Australia's leading tax services provider. Every year, we help millions of individuals and small businesses navigate tax season with confidence. Our reputation is built on trust, expertise, and people, and that starts with our incredible Client Service Centre Team based in Moonee Ponds.

About The Role
We're looking for confident and capable Customer Service Representatives to join our
Client Service Centre Team.
You'll be speaking with clients over the phone, for both inbound and outbound calls, to book appointments, provide helpful information, and make sure they feel supported every step of the way. Outbound calls are only
warm calls
to existing customers, to remind them to book in. There is no cold calling involved.

This role is based at our
Moonee Ponds Client Service Centre
, conveniently located with easy access to public transport (train, tram, and bus).

Your role will involve

  • Answer inbound calls from clients wanting to book appointments for their tax return
  • Make friendly outbound calls to remind existing customers it's tax time
  • Build rapport quickly and guide customers to the right time, place, and person
  • Accurately update client information in our systems
  • Hit your KPIs, and enjoy the rewards that come with it
  • Collaborate with your team and support each other during peak times
  • Stay compliant with our procedures and privacy standards

What We're Looking For

  • Proven experience in customer service (call centre experience a bonus)
  • Strong verbal and written communication skills
  • Comfortable using computer systems and following established processes
  • Confident, calm under pressure, and solutions-focused
  • Motivated to achieve targets, but always with a client-first mindset
  • Able to work within a rotating roster
  • A positive team player who genuinely enjoys connecting with people

What We Offer

  • Attractive pay rate above award
  • A role with purpose, involving the supporting of Australians at a critical time of year
  • Supportive and inclusive team environment
  • Ongoing training and development
  • Onsite leadership and mentoring
  • Convenient location in Moonee Ponds with excellent transport links, cafes and retail outlets
  • No cold calls, all clients are existing and familiar with our services
  • The chance to work for a trusted national brand with a long-standing reputation

Ready to Take the Next Step?
If you're ready to be part of a team that values professionalism, positivity, and people, this is your moment.

  • Casual Sales Consultant

    6 days ago

    Greater Melbourne Area, Australia SABA Full time $30,000 - $60,000 per year

    Generous clothing allowance50% discount off all APG brandsIncentive and Super sales vouchersA leader in the Australian fashion industry, APG & Co designs and manages Sportscraft, SABA and JAG. APG & Co. has curated, grown and evolved these brands to be at the forefront of Australian fashion. We celebrate our history while allowing our brands to express...

  • Casual Sales Consultant

    2 weeks ago

    Greater Melbourne Area, Australia SABA Full time $40,000 - $60,000 per year

    Generous clothing allowance50% discount across all of our brandsIncentive and Super sales vouchersA leader in the Australian fashion industry, APG & Co designs and manages Sportscraft, SABA and JAG. APG & Co. has curated, grown and evolved these brands to be at the forefront of Australian fashion. We celebrate our history while allowing our brands to express...

  • Casual Sales Consultant

    2 days ago

    Greater Melbourne Area, Australia SABA Full time $40,000 - $60,000 per year

    Generous clothing allowance50% discount off all APG brandsIncentive and Super sales vouchersA leader in the Australian fashion industry, APG & Co designs and manages Sportscraft, SABA and JAG. APG & Co. has curated, grown and evolved these brands to be at the forefront of Australian fashion. We celebrate our history while allowing our brands to express...

  • Casual Customer Service

    2 weeks ago

    Melbourne, Australia Telstra Full time

    **Employment Type**:Casual **Closing Date**:5 Sept 2025 11:59pm **Job Title**:Casual Customer Service & Sales Consultant DONCASTER **Job Summary** As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through...

  • Casual Customer Service

    2 weeks ago

    Melbourne, Victoria, Australia Telstra Full time $45,000 - $60,000 per year

    Employment TypeCasualClosing Date17 Oct :59pmJob TitleCasual Customer Service & Sales Consultant CHIRNSIDE PARKJob SummaryAs a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach...

  • Customer Service

    6 days ago

    Greater Melbourne Area, Australia Formation Technology Full time $80,000 - $120,000 per year

    About the RoleThis is a full-time role for a Senior Customer Support and Delivery Manager at Formation Technology for an immediate start. You will be responsible for building and maintaining strong relationships with our enterprise-level customers, ensuring their satisfaction with our products and services.You will be the voice of the customer within our...

  • Telstra Retail: Casual Customer Service

    5 hours ago

    Greater Adelaide SA, Australia Telstra Full time

    **Employment Type**:Casual **Closing Date**:27 June 2025 11:59pm **Job Title**:Telstra Retail: Casual Customer Service & Sales Consultant ADELAIDE **Job Summary** As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer...

  • Casual Sales Consultant

    7 days ago

    Greater Sydney Area, Australia SABA Full time $60,000 - $80,000 per year

    Generous clothing allowance50% discount off all APG brandsIncentive and Super sales vouchersA leader in the Australian fashion industry, APG & Co designs and manages Sportscraft, SABA and JAG. APG & Co. has curated, grown and evolved these brands to be at the forefront of Australian fashion. We celebrate our history while allowing our brands to express...

  • Casual Customer Service

    6 days ago

    Melbourne VIC, Australia Telstra Full time $60,000 - $80,000 per year

    Employment TypeCasualClosing Date3 Dec :59pmJob TitleCasual Customer Service & Sales Consultant WERRIBEEJob SummaryAs a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you...

  • Telstra Retail: Casual Customer Service

    7 days ago

    Greater Adelaide SA, Australia Telstra Business Technology Centre Perth South Full time $60,000 - $90,000 per year

    Employment TypeCasualClosing Date13 Nov :59pmJob TitleTelstra Retail: Casual Customer Service & Sales Consultant RENMARKJob SummaryAs a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative...