IT Field Service Support

7 days ago

Runcorn, Queensland, Australia Symal Group Full time $90,000 - $120,000 per year

Job Description
The role:
This is a new position for the Symal Group, a diverse role where you can take ownership and further expand your career in IT.

This is a really important role for the Symal Group as you will deliver a high-quality service to end users and to ensure service support and delivery processes are in place to meet the overall business needs. This is a diverse position being a mix of travelling to sites, providing end user/desktop support along with remote access support from the Brisbane office. As there is travelling to company sites, there will be a need for you to have a valid drivers licence and a reliable car.

You will be working with a very supportive team that are based predominantly across the East Coast of Australia and who you will engage with on most days.

Your everyday:
This position will consist of however not be limited to:

  • Provide technical support to end-users via phone, email, or in person.
  • Troubleshoot hardware and software issues related to desktops, laptops, printers, and other peripherals.
  • Diagnose and resolve network connectivity problems.
  • Install, configure, and maintain Windows operating systems and software applications.
  • Collaborate with other IT teams to ensure seamless service delivery.
  • Create and update knowledge-based articles to enhance self-service options for end-users.
  • Manage IT assets, including inventory tracking and maintenance.
  • Work independently and unsupervised while maintaining a high level of productivity.
  • Deliver polite, proactive, and customer-focused support.
  • Document incidents, resolutions, and procedures accurately.
  • Travel to project sites and other locations when required.

Who are you:
Ideally you will have had previous experience working with:

  • Proficiency in networking concepts (TCP/IP, DNS, DHCP, etc.).
  • Proficiency across the Microsoft Stack (e.g. M365, Exchange, SharePoint, Teams, Intune, Entra, Active Directory)
  • Proficiency across Windows and mobile operating systems (Windows, Android, iOS) and common software applications.
  • Proficiency across networking equipment.
  • Proficiency across Audio Visual and Print equipment.
  • Familiarity with ITIL framework and best practices.
  • Awareness of security best practices and protocols.
  • Excellent communication skills (both written and verbal).
  • Self-motivated and able to work independently.
  • Effective time management to handle multiple tasks and able to prioritize urgent requests.

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