Village Manager

Village Manager

At our core, RSL LifeCare provides care and services to veterans and seniors who live in our communities or are receiving support at home. Our vision of
creating proud communities living their best lives
is at the heart of everything we do as we continue to build upon our legacy of supporting veterans and their families for more than 100 years.

This is an opportunity for you to join a large social purpose organisation where your skills and compassion will be valued and enable you to make a meaningful difference to people's lives.

About the Role:

The Village Manager is a key management role for the designated village. The role is responsible for delivering positive customer experiences and service delivery to residents. The position spans all aspects of managing a retirement village, including operational, lifestyle and governance elements to ensure the village provides high-quality services in a safe and welcoming environment while operating within budget and meeting compliance requirements.

About you:

To be successful in this role you will have in depth experience within:

• Risk Management.
• Be outcome focused
• Be commercial savvy
• Have a strong customer focus
• Love engaging others to get the best job done.
• Demonstrated ability to make decisions which balance commercial outcomes with customer experience, applying consideration to mitigate areas of risk.

What you need to succeed.

• Minimum 5 years' experience in an operational management capacity, such as village, site or facility management, community management, or similar, and a demonstrated ability to implement change and manage a high-performing team.
• Experience in mediation and dealing with complex issues and relationships.
• Undergraduate qualification in Human Services, Finance, Business or related discipline
• Understanding of Veterans' experiences and needs, demonstrated passion for caring for others.
• Sound understanding and experience with project and change management.
• Working knowledge of the Retirement Villages Act NSW
• Village Management Industry Diploma, Property Council of Australia

What we can offer you.

Benefits of working for RSL LifeCare:

• Not-for-profit tax benefits - salary packaging of up to $15,900 per year. This allows you to reduce your taxable income by receiving part of your salary as tax-free benefits like super contributions, car leasing, and more.
• Staff discounts across 700 select retail stores through Maxxia Rewards
• Fitness Passport
• Leave Loading - 17.5% pay top up on paid leave.

Our commitment to diversity:
We are proud to stand for our unique values:
Do the Right Thing, Aim Higher, Care from the Heart, and Act as One team.
We welcome and encourage applications from people across our diverse community, especially from Veterans, current serving ADF personnel, their families and Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity or disability.

It is a mandatory requirement for a team member working in the Aged Care sector to have a valid Police Check or a valid National Disability Insurance Scheme (NDIS) check, or potentially both, to undertake the inherent requirements of the role. Clearances must be verified prior to commencing employment with RSL LifeCare.

Desired Skills and Experience
The Village Manager is a key management role for the designated village(s). The role is responsible

for delivering positive customer experiences and service delivery to residents. The position spans

all aspects of managing a retirement village, including operational, lifestyle and governance

elements to ensure the village provides high-quality services in a safe and welcoming environment

while operating within budget and meeting compliance requirements