Customer Engineer

4 days ago

Australia Vertiv Full time $80,000 - $120,000 per year

Brief Job Description:

Senior Thermal Customer Engineer:

  • Responsible for maintenance, commissioning and emergency repairs of Vertiv's Thermal Management products as well as other contracted systems. He/She is required to establish, promote and maintain excellent rapport with all customers, sales managers, distributors and others within the field; maintain ongoing communication with scheduling teams and the line/department Manager

Responsibilities and Measurement Criteria with Time investment Needed on Each:

(This will describe the overall core responsibilities of the role, decision making responsibilities etc.)

  • Respond in a professional manner to all assigned service calls while on duty.
  • Perform all work in a safe manner and in accordance with established company safety policy.
  • Perform all work using good working practice and current codes of practice/legislation relevant to assigned task.
  • Assist in ensuring that the planned maintenance completion rate is maintained at a min 90%.
  • Keep scheduling team informed of changes to your schedule and the status of all open jobs.
  • Maintain the accuracy of the customer listing by reporting errors with the site change form.
  • Close tasks in the Mobile Field tool daily and weekly paperwork in a timely, accurate and complete manner.
  • Create reports using the field system and ensure regular synchronization.
  • Report sales or service leads to the proper department via the correct process.
  • Support company vision and management decisions.
  • Use email and other Office based programs to maintain/enhance communications processes.
  • Ensure that all Vertiv processes are followed.
  • Keep company vehicle clean and properly maintained.
  • Protect all tooling and company property issued.
  • Work as part of the service team and support business needs.
  • Take an active role in the callout rotation.

Qualifications:

Required/ Minimum Qualifications:

  • Refrigeration and Air Conditioning Mechanic trade training.
  • ARC refrigerant handling licence.
  • WA Restricted electrical licence.
  • Valid WA Drivers licence

Additional / Preferred Qualifications:

  • Excellent computer skills.
  • Previous environmental service experience.
  • Excellent customer service skills.
  • Self-starter, ability to plan, organize and manage time effectively.

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