Family Engagement Manager

6 days ago

South Brisbane QLD, Australia EDGE EARLY LEARNING ADMINISTRATION Full time $80,000 - $120,000 per year

We are seeking an experienced contact centre leader to manage our busy inbound enrolment call centre, supporting families across Queensland, South Australia, and the ACT. Edge Early Learning is a values-driven organisation with community, wellbeing and leadership at the heart of everything we do. We are on the lookout for a Family Engagement Manager to lead our Family Engagement Team based in Brisbane.

This role is perfect for someone who enjoys blending day-to-day team leadership with strategy, reporting, and driving improvements across the family enrolment journey.

What you'll do:

  • Lead a high-performing inbound contact centre team, managing family enquiries via phone, email, and web platforms.

  • Manage the enrolment pipeline across multiple centres, ensuring a smooth and positive family journey.

  • Work closely with our Centre Directors and Area Managers to improve conversion rates and local enrolment outcomes.

  • Develop team coaching programs and quality assurance frameworks to consistently deliver high standards.

  • Partner with the Head of Marketing to enhance reporting, lead management, and service benchmarks.

  • Drive system and process improvements to deliver growth and operational efficiencies.

A note to recruitment agencies – we are not currently accepting agency referrals, thank you in advance

What We Offer You:

Edge Early Learning is a genuinely values-driven business, large enough to offer exciting opportunities to innovate and grow. We offer a competitive salary, hybrid working, birthday leave and a warm and welcoming team environment.

What We're Looking For:

  • Having lead a customer service or enrolment team, ideally within a multi-site organisation.

  • Confidence using CRM platforms, telephony systems, and data to drive performance and decision-making. Experience in Kidsoft highly regarded, but not essential.

  • Strong communication, problem-solving, and stakeholder engagement skills.

  • A strategic mindset with the ability to embed sustainable change.

  • Early learning sector experience is a bonus but not essential.

  • Knowledge of relevant regulations, legislation and industry awards is desirable.

  • Additional Requirements:

o Current Working with Children Check (or state equivalent)

o Availability after hours (on occasion) for attending functions/events

As a growing network of early learning centres across Queensland, South Australia, and the ACT, our mission is to provide exceptional education and care that supports every child to thrive. We are values-driven, community-focused, and committed to child safety in every aspect of what we do.

What Child Safety at Edge Early Learning

At Edge Early Learning, children's safety and wellbeing are at the heart of everything we do. We are committed to creating safe, nurturing environments where every child feels valued, heard, and protected. Our team upholds the highest standards of care and is dedicated to safeguarding children through vigilant practices, ongoing training, and strong, supportive relationships. All Edge employees undergo relevant safety checks and are expected to champion our culture of child safety every day.

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