Support Coordinator

About the Opportunity

Melbourne City Mission is a leading community support organisation working alongside people to live the life they aspire to, their way, providing a broad range of support in Homelessness, Disability, Palliative Care, Early Childhood Intervention Services (ECIS) and Education service areas.

As a Support Coordinator/Recovery Coach at MCM, you will assist participants to work towards the identified goals in their NDIS plan by navigating the NDIS service system, making informed decisions and obtaining the resources and support they need and want.

Using an individualised approach, you will plan, develop and coordinate services for NDIS participants by:

• Forming ongoing relationships with your case load of participants by listening, building rapport and trust
• Ensuring participants are aware of their rights and can advocate for what they want and need, this includes, offering choices and empowering participants to make decisions around their supports
• Liaising with internal and external services to maximise participant outcomes
• Supporting, developing and building capacity in individuals to manage their own supports
• Monitoring and reviewing plans and goals in consultation with participants and their families
• Providing support and assistance as appropriate to relevant others/stakeholders
• Establishing and developing strong relationships with NDIS, community and mainstream supports
• Working with culturally diverse participants in a culturally safe and aware manner
• Working in a trauma informed and with a person-centred approach facilitating choice and control for your participants
• Report writing and gathering appropriate evidence to advocate for adequate funding that meets your participants needs
• Always putting the participant at the centre of what we do

About you

We are looking for someone who can:

• Support participants to build capacity to coordinate their plans, negotiate appropriate support and services and connect with community support and mainstream services in addition to mental health support
• Use local knowledge and sector expertise to increase opportunities for people with a disability or mental health to be connected to local communities by providing holistic, positive and a service that enables a full contributing life. This includes working in a collaborative manner with the participant, family and relevant stakeholders to achieve goals.
• Deliver services and support with a high level of customer service
• Operate as required by legislation and departmental standards and exercise the appropriate authorities and legal delegations pursuant to relevant legislation and other specific delegations and functions
• Contribute to the maintenance of prescribed registers, reporting systems and client records ensuring the need to adhere to matters of confidentiality and diversity within a sensitive environment

Benefits of working with MCM include:

• Diverse and inclusive employer by the Diversity Council of Australia
• Attractive Salary Packaging benefits
• Supportive learning and development environment
• Culture of continuous improvement

Essential:

• Minimum of Certificate IV in Mental Health Peer Work or Certificate IV in Mental Health or equivalent tertiary qualification; or a minimum two years of experience in disability and mental health related work
• Experience and skills to work competently alongside NDIS participants, their families and support networks and relevant stakeholders in their local community to build capacity to participate in the community and manage some or all aspects of their plan
• Well-developed communication (both oral and written) skills with the capacity to prepare and complete reports and case notes in clear and concise language
• The ability to interpret information from other sources/documents and present information in a manner appropriate to the purpose and audience
• Demonstrated ability to identify, measure and report on participant outcomes
• Well-developed interpersonal skills with the capacity to liaise effectively with a wide range of customers and service providers
• The ability to work autonomously and cooperatively as a member of a team
• Competence in data management concepts and the use of customer management systems to record and maintain client data accurately
• Strong organisational skills which include time management, meeting KPI targets in relation to MCM business rules
• Computer literacy, including proficiency in Microsoft office and excel

Desirable:

• Experience working with people living with a disability or psychosocial diagnosis
• Knowledge of the NDIS Act 2013, Disability Act 2006 and other relevant legislation
• Experience working in a psychosocial/NDIS environment
• Flexible to attend meetings and other work locations that are outside of allocated location

Screening Criteria:

• National Police check
• Working with Children check
• NDIS Worker Screening check or ability to obtain
• Valid Victorian Drivers license
• Right to Work in Australia

Applications for this role will close on 22nd September 2025 or Applications may close before the deadline, so please apply early.  Please include your current resume and cover letter. We are advertising for 2 positions - 1 position for our North/Thornbury team and 1 position for our South/East team. Please specify the position/area you are applying for in your cover letter.

Please review the position description to understand more about the role and responsibilities.  If you have any needs throughout the recruitment process that have not already been catered for, we encourage you to contact to let us know how we can better support you to apply.

About MCM

MCM is an inclusive and equal opportunity employer with a strong commitment to safety. MCM embraces differences because we know that diversity and inclusion help us to attract, recruit, engage and retain talented people. 

We are a leading not-for profit-for-purpose organisation that offer a broad range of services in Disability, Homelessness, Palliative Care and Education.

Our commitment to Safety

MCM is committed to the safety of its clients and employees, taking a zero-tolerance approach to violence within the workplace and abuse, including child abuse and abuse of people with disability. All employees are required to comply with the Child Safe Standards.

Our commitment to Diversity, Inclusion & Equity of Access

At MCM we embrace our differences because we know that diversity helps us to innovate and make the biggest impact possible. Our DEI Strategy supports and drives an inclusive workplace culture. We embrace the learning opportunities that come with authentic commitment to equity of access for all. We particularly encourage Aboriginal and Torres Strait Islander candidates to apply.

---