L'Occitane Counter Manager
1 day ago
ABOUT DAVID JONES:
The David Jones and Country Road Group are a diverse and highly regarded collective of brands. Our ambition is to become global leaders in retail by building a family of people as diverse and passionate as we are. We have found that by nurturing the unique talents of our people and working with them to carve out a rich and varied career, we are able to create a new standard of retail in the Southern Hemisphere. By enabling and empowering our employees, David Jones ensures that we are a destination for endless possibilities.
Our vision is to be Australasia's premium lifestyle retail destination. To achieve this we have three key enablers:
- We must deliver a curated and differentiated premium product offer,
- We must enable our customers to shop wherever, whenever and however
- We must provide brilliant customer service and experiences.
- Achieving this ensures David Jones is a luxury destination offering an experience that makes our customer's choice exceptionally easy.
ABOUT THE ROLE:
Reporting directly to the Sales Manager, you will experience unique levels of exposure to our world class Store Management team & Beauty Brands. You will have the responsibility to drive L'Occitane's counter's performance. As a Counter Manager lead by example and coach the team to ensure a 5 star service by developing and supporting your team to grow.
As a Part Time L'Occitane Counter Manager you will act as a brand ambassador for your counter, uniting and inspiring your team to provide exceptional and personalised customer service. You will also:
- Personally drive sales and deliver exceptional customer service
- Work collaboratively with your team to ensure KPI's and sales targets are met
- Ensure visual merchandising standards across the counter adhere to company guidelines
- Monitor and report on inventory control/ stock management
- Compliance with David Jones policies, procedures and processes
- Prompt resolution on customer queries and complaints
- Support the Sales Manager to coach and induct new employees
- Share your passion for beauty with our clients and inspire them with product knowledge and recommendations
- Work 15 hours per week -Thursday-Saturday (12pm-5pm)
ABOUT YOU:
- Qualified Beauty Therapists/ Makeup artist (Diploma or Certificate)
- Previous management experience in a customer facing role within beauty or retail
- Flexibility to work retail hours which includes some late nights and weekends
- Exceptional service, selling and communication skills
- Ability to coach and provide feedback to build individual and team capability
- Initiative with the ability to motivate and adapt to changing business requirements
- Be representative of the brand, holding a professional stance and high emotional intelligence
WHAT'S IN IT FOR YOU
- A highly competitive incentive scheme
- A genuine, open and high performing culture
- An opportunity to impact positively within an iconic organization each and every day
- Structured training to support personal growth and career development
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