Customer Service Representatives

1 day ago

Coffs Harbour, New South Wales, Australia Hertz Northern Rivers Full time

As a global leader in car rental, Hertz Global Brands operate in over 150 countries worldwide.  Our global company includes our other reputable brands, Thrifty & Dollar. Our goal is to be the very best at what we do by renting cars better than anyone else.

We're looking for highly motivated Full-Time Customer Service Representatives to join our exceptional team at Coffs Harbour and continue our success in the future of car rental.

What is this role all about?

As a Customer Service Representative, you will be responsible for providing exceptional Customer and Sales Service to ensure the continued growth and long-term success of Hertz, Thrifty & Dollar.

This is a brilliant opportunity for an individual who is passionate about Customer Service and has the ability to work collaboratively as a team to achieve targets.  Would suit a person with an outgoing personality and a positive can-do attitude.

Skills and Experience:

Excellent communication skills, a positive attitude and have a flair for sales

Previous experience in Customer Service or sales; experience in the rental industry an advantage

Work unsupervised and integrate as part of a team

Enjoy working in a challenging, fast-paced environment

Customer Service Representative role:

Create a positive Customer Service experience by greeting and engaging customers

Complete Reservations, Rental & Return transactions accurately and efficiently.

Provide overall Customer satisfaction by resolving issues.

Complete Administration Duties in a productive and timely manner.  Pay attention to detail.

Computer and Keyboard skills are essential.  Willing to continually update skills in Procedures & all types of Technology.

Ability to adapt and be an all-rounder, take on any additional tasks including moving and cleaning vehicles when required.

7-day rotating roster including Weekends / Night-Flights / Public Holidays. Adapting to flexible/varying work hours in-line with Airport requirements.

Casual Detailing Positions also available.

You must be over 18, hold a current C-class Driver's License (Green P's considered) and have Transportation. Light Rigid Licence (or above) an advantage.  Current Police Check Required.

In return for your hard work and dedication, you will be rewarded with:

  • Above Award Wages
  • Career Path Opportunities
  • Full training, company uniform
  • A friendly and supportive team environment
  • Staff discount on car rental within Australia (after qualifying period)

Please send Resume and Cover Letter. In the Cover Letter, please indicate if you are interested in the Full-Time Customer Service position or a Casual Detailing position

Interested applicants should apply no later than:

Only successful applications will be notified.

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