Executive Housekeeper

Job Purpose

The Executive Housekeeper is responsible for the professional, efficient, and cost-effective management of the Housekeeping Department. This includes ensuring the highest standards of cleanliness and presentation across guest rooms, public areas (including lobbies, corridors, elevators, restrooms, and recreational spaces), and back-of-house areas. The role involves leading the housekeeping team, auditing cleaning standards, coordinating with other departments, and maintaining compliance with hotel and brand standards to ensure an exceptional guest experience.

Primary Responsibilities

• Oversee the daily cleaning and upkeep of guest rooms and all public areas, ensuring consistent application of hotel and brand cleanliness standards.
• Develop, implement, and maintain housekeeping systems and procedures in line with Song Group standards.
• Monitor cleaning productivity for both guest rooms and public areas, ensuring performance aligns with budgetary and operational targets set by the General Manager.
• Conduct regular inspections of guest rooms and public areas to audit cleanliness, maintenance, and presentation.
• Supervise and coordinate the cleanliness of outdoor areas such as entrances, lift landings in car parks, and various public walkways within the property.
• Coordinate with external laundry providers to ensure high laundering standards and timely return of linen, guest laundry, and uniforms.
• Ensure accurate accounting and management of reject linen.
• Plan, organize, and document periodic deep cleaning activities for both guest rooms and public areas, ensuring logical work patterns and efficiency.
• Promptly address guest complaints or feedback relating to cleanliness in both rooms and public spaces.
• Maintain accurate inventories of cleaning supplies, linens, guest amenities, and equipment used throughout the property.
• Enforce the "Lost and Found" policy for both guest rooms and public areas.
• Identify and implement opportunities to improve operational efficiency and cleanliness across the department.
• Ensure all equipment is used appropriately and maintained regularly according to manufacturer specifications.
• Deliver comprehensive training for the team, with emphasis on public area cleaning and presentation standards.
• Prepare and submit monthly housekeeping performance and financial reports, including daily housekeeping trackers.
• Ensure all Standard Operating Procedures (SOPs) are kept up-to-date and followed consistently by the team.

Desired Skills and Experience:

· Minimum of 5 years experience as Housekeeping Manager.

· Experience within Hotel/Accommodation operation preferably at a 4 to 5-star standard.

· Demonstrated experience in a hands-on role and a high level of service standard across the department.

· Previous experience working with Property Management Systems (PMS.

· Experience in controlling and maintaining budgets, forecasts and payroll functions, along with operating supplies, replacements, and consumables.

· Ability to lead and motivate a team while driving employee engagement, development and productivity.

· Demonstrated understanding of WHS standards and experience leading adherence to policies and procedures in creating a safe working environment.

· Ability to build and maintain strong relationships with all stakeholders, internal and external.

· Excellent personal presentation and a high level of professionalism.

· Enthusiasm, friendly nature and results orientated.

· Ability to handle high pressure situations and adapt to ever changing operations.

Job Type: Full-time

Schedule:

• 8 hour shift
• Afternoon shift
• Day shift
• Monday to Friday
• Public holidays

Work Location: In person