Change & Communications Manager

Are you passionate about leading change that truly makes a difference?

We're hiring a
Change and Communication Manager
to lead strategic change across our Health Insurance (HI) Customer Channels and Growth (CCG) and Operations and Enablement (HIOE) teams.

In this role, you'll shape and deliver integrated change programs that empower our customer facing teams to create personalised, radically simple, and relevant experiences. You'll play a key part in driving transformation across strategic initiatives, business programs, and day-to-day operations.

Working closely with Business Integration Leads and Specialists, you'll ensure seamless execution and alignment across projects. You'll foster collaboration, build change capability among leaders, and help embed a culture of adaptability and continuous improvement.

Your strategic influence will support our people and customers through every step of change, making transformation feel clear, supported, and meaningful.

We're hiring for a Fixed term maternity leave backfill role (until February 2027) that can be based in
Sydney, Melbourne, Brisbane, Adelaide or Tasmania
. 

This is a hybrid position, giving you the flexibility to work from home or from our centrally located CBD offices in your chosen city.

To be successful in this role, you'll need to have:

• Extensive experience leading change programs, with a strong focus on managing people impacts, through a tiered change and engagement model.
• Demonstrated ability to design and deliver project change and engagement strategies, using diverse delivery approaches such as Human-Centred Design, Lean, Agile, and Waterfall.
• Confidence in influencing and negotiating with stakeholders at all levels, with a track record of building strong relationships and driving alignment.
• Familiarity with Bupa Health Insurance products and processes is an advantage, but not essential, we value transferable skills and fresh perspectives.

How will I help?

You will add value by:

• Working collaboratively as part of the Program Optimisation, Business Integration & Change team and with relevant stakeholders to conceive and lead the creation of change solutions that are innovative, fit for purpose, and build the capability and engagement required for our people to achieve required outcomes.
• Leading the design, build, delivery and evaluation of change programs and initiatives, aligned to business objectives (such as change leadership, integrated view of change, learning and training, communication, engagement, change networks etc).
• Leading the design, build and review of communications strategy for CCG and HIOE.
• Leading the creation of high impact content including written materials, presentations, videos and events.
• Establishing and maintaining effective relationships with key stakeholders to understand and meet business requirements.
• Measuring and reporting on performance against milestones, and effectively managing risks and monitoring issues.
• Identifying and managing change and communication risks and issues.
• Acting as a trusted advisor to senior leadership, providing strategic guidance on communications.
• Managing communication channels and ensuring alignment with brand and regulatory standards.
• Driving employee engagement through clear, consistent messaging and storytelling.

What's in it for you?

As well as a competitive salary, a range of Bupa benefits and flexible working/ work from home, you'll be challenged and encouraged to innovate. You will collaborate strongly with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference. 

Other benefits include discounts on health insurance, as well as access to our new global wellbeing program, Viva. Viva has been designed to help you to live a healthy and happy life. It encompasses a comprehensive health and wellbeing program which includes access to health insurance benefits that will assist with covering the cost of medical treatment, information and education sessions, and preventative healthcare screening such as annual health assessments and skin checks. You will also be eligible to access various discounted products and services through our VIVA wellbeing partnerships.

You will feel happier & healthier for working at Bupa