Shopkeeper - Retail Sales Leader

"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself."

Location

Brisbane (North Lakes)

Employment type

Full Time Permanent

Department

Sales & Commercial

Deadline

Mobility support

Domestic

Our team within IKEA

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work.

We stand for equality, diversity and inclusion.

We care about people & planet and promote health & wellbeing.

We nurture your development and provide career opportunities to unlock your potential.

What you need to know

Working at IKEA has its benefits and rewards:

• 5 weeks' Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
• 24/7 access to our Employee Assistance Program for health and wellbeing support
• 15% Co-worker discount
• Subsidised meals and complimentary drinks in our Co-worker restaurant
• Free uniforms provided
• Free Co-worker parking
• Benefits membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers).
• Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional Information:

• These roles are Permanent Full-time, 76hrs/fortnight
• The internal job title for this role is Shopkeeper
• Applications close Monday the 17th of November 2025
• As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work alternating weekend shifts (both Saturday and Sunday).

About this work area

As Shopkeeper your responsibilities will include, but are not limited to:

• Optimising sales and profitability by taking ownership of the range and actively promoting the IKEA commercial priorities and volume commitments.
• Acting quickly on commercial opportunities and customer feedback, as well as keeping an active eye on competition, supply and performance analysis.
• Ensuring that the shop is in excellent shape and fully stocked at all times so that customers can make a buying decision on their own.
• Creating an environment of trust by encouraging open, constructive, honest, two-way feedback with your team and other colleagues while providing an inspiring and motivating direction for co-workers and engaging them fully in the IKEA objectives.
• Support your manager in managing the recruitment, retention, performance management, succession planning and competence development of the team.
• Ensuring co-workers are actively supported in their daily work and you actively develop, coach and mentor your team through set reviews and on the job conversations.

Who you are

As Shopkeeper you are:

• Passionate about home furnishing, you love volume retailing and have a desire to lead and motivate your own team to succeed, celebrating success along the way.
• Passionate about Customer service with a strong desire to exceed every customers expectation.
• Business-minded and result-driven with a strong desire to exceed all sales targets.
• Have a minimum 2 years of previous experience managing and leading a retail store or a large home furnishing business with demonstrated success in driving sales growth.
• Have an energetic leadership style; you thrive on the buzz you get from fast paced retail environment and love working in and fostering a strong team environment.
• Ability to influence and communicate effectively, that provides rapid customer-focused problem solving with a smile on your face.

We need people like you

At IKEA, work is so much more than a job. Come join us