Café Allrounder

. Café Allrounder:

• Prepare and serve a variety of coffee beverages, including espresso, lattes, cappuccinos, and other drinks.
• Assist in food preparation, such as preparing sandwiches, salads, snacks, and light meals, ensuring all items meet the café's quality standards.
• Operate café equipment, such as coffee machines, grinders, blenders, and ovens, efficiently and safely.
• Maintain cleanliness of the café, including the kitchen, counter, seating areas, and restroom facilities.
• Ensure stock is replenished and inventory is maintained to avoid shortages.
• Provide excellent customer service, greeting guests, taking orders, and resolving any issues that arise.
• Assist with cash handling, operating the point of sale (POS) system, and processing payments accurately.
• Manage customer inquiries and feedback in a professional and friendly manner.

. Customer Experience & Café Environment:

• Greet customers warmly, take orders, and ensure their needs are met in a timely and friendly manner.
• Maintain a clean and welcoming atmosphere for customers, keeping all areas tidy and organized.
• Act as a point of contact for customer complaints or special requests, ensuring customer satisfaction is always prioritized.
• Support the team in creating a positive café environment that fosters customer loyalty and encourages repeat visits.

Administrative and Procedural Support:

• Help maintain accurate records of stock, deliveries, and inventory.
• Ensure all procedural documentation (such as cash handling, opening/closing checklists, etc.) is completed properly.
• Assist with the café's opening and closing duties, including setting up, cleaning, and securing the premises.
• Help with monthly or weekly inventory checks, as needed, in coordination with the Team Leader.

Required Qualifications:

• Previous experience working in a café or hospitality environment, preferably as a barista or café allrounder.
• Strong customer service skills with a friendly, approachable demeanour.
• Ability to work efficiently in a fast-paced environment while multitasking.
• Strong communication skills and a team-oriented attitude.
• Ability to work with minimal supervision
• A passion for coffee, food service, and creating a positive experience for customers.
• Ability to work Monday to Friday and occasional Saturday

Preferred Skills:

• Knowledge of health and safety standards, food handling procedures, and hygiene regulations.
• Experience in inventory management and ordering supplies.
• Familiarity with POS systems and cash handling procedures.
• First aid certification (or willingness to obtain one)

Working Conditions:

• Ability to stand for long periods and perform physical tasks, including lifting and carrying.
• Ability to work in a busy, fast-paced environment while maintaining composure.