MindMap Youth Navigator

1 day ago

Canberra, ACT, Australia CatholicCare Canberra & Goulburn Full time $70,000 - $120,000 per year

Part Time Role, 10-20 hours per week

Remote/Work from Home Role outside core business hours

The Role

The MindMap Youth Portal is an ACT first initiative, which aims to support young people (0-25 years-of-age) and their carers seeking mental health support and services. The Portal provides online triage to link users directly to information, support, and service providers within the ACT. The portal is operational between 11am to 10pm, 7 days a week and between 12pm-8pm on public holidays. The core hours of the Youth Navigator position will span across the week and weekend. Working from home provisions will be in place to allow for working outside of regular business hours. You will be required to work with minimal supervision, using online communication to support and collaborate within a small team.

MindMap is seeking a self-motivated, individual to manage the Youth Portal outside of core business hours. As a Youth Navigator, you will join a team that is responsible for direct service delivery through the online Youth Portal, responding to enquiries via phone, email, text and webchat. You will also be responsible for stakeholder engagement, creating and updating articles for the website and social media posts promoting mental health. Other duties include sourcing and creating appropriate mental health and wellbeing content, reviewing existing content on the Portal, promoting MindMap through networking events and expos and working collaboratively with other team members.

Why Join Us?

Looking for a meaningful career where you can make a real difference? Rewarding opportunities are available for passionate individuals to support the wider community across diverse program areas.

What We Offer:

Generous Salary Packaging to boost your income

Employee Assistance Program (EAP) for your wellbeing

Opportunities for Professional Development

A Family-Friendly Workplace

Certified Great Place to Work

Make an impact with us—apply today

About Us

Marymead CatholicCare is the social services arm of the Catholic Archdiocese of Canberra and Goulburn. Our mission is to provide quality services to people by promoting healthy, inclusive communities through relationships, partnerships and collaboration while adhering to our values of Respect, Integrity, Excellence, Care & Compassion and Inclusivity.

About You

The ideal person we are looking for has

  • Tertiary qualification in Psychology, Social Work, Counselling or equivalent
  • Experience in working with young people and/or families (or study in relevant area).
  • Demonstrated verbal, written communication skills and time management skills
  • Ability to respond appropriately to clients presenting with complex issues
  • Competent in the use of Information Technology.
  • Must be located in Canberra ACT or surrounding region
  • Current Working with Vulnerable People card (ACT)
  • NSW Working with Children Check clearance

Successful applicants must also complete a National Criminal History Check

How to Apply

  • Submit an updated resume to 
  • Provide a cover letter (max 2 pages) addressing all listed requirements.
  • Applications close by 22 September 2025

Note: Incomplete applications will not be considered.

Marymead CatholicCare has a commitment to child safeguarding and zero tolerance to child abuse. Marymead CatholicCare is an equal opportunity employer committed to diversity and inclusion. Applications are strongly encouraged from Aboriginal and Torres Strait Islander people; people with a disability; people who identify as LGBTIQ; and those from culturally and linguistically diverse backgrounds.

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