Administrator - Timewriting & Systems

Country/Region: AU

State: WA

City: Perth

Job ID: 13511

Fortescue is both a proud West Australian company and a global green solutions business. We are recognised for our culture, innovation and industry-leading development of infrastructure, mining assets and green energy initiatives.

Work Location: Perth – Fortescue's Perth office is located on the traditional lands of the Whadjuk Noongar people. Ad hoc domestic and/or international travel may be required.

Roster: Monday to Friday

The Administrator (TimePro & Systems) supports the Special Projects function within the Services & Controls team by providing day-to-day user support across systems, with a current focus on Intertec TimePro. This role is responsible for responding to user enquiries, troubleshooting access issues, and providing guidance to Department Administrators who support their teams. The Administrator plays a key role in ensuring the accuracy and completeness of timewrite data to support correct month-end cost recovery and reporting.

Administrative support may also be required for other project management systems, as directed by the Special Projects Manager. This includes assisting with system-related data entry, cleansing data, developing and maintaining user guidance training materials, plus process improvement initiatives.

The ideal candidate will bring excellent customer service, communication and interpersonal skills, a proactive and solutions focused mindset, and a strong willingness to learn and improve systems and processes. This role requires a fast learner who is comfortable navigating digital systems, managing competing priorities, highly organised with strong attention to detail, and working collaboratively with cross-functional stakeholders.

• Develop expert working proficiency in the timewriting system as well as other project systems and reports
• Day to day user support, respond to user enquiries, trouble-shoot access issues
• Provide training and guidance to new users and Department Administrators who support their teams
• Facilitate the migration of new teams into the timewriting system and other platforms
• Data entry, updates and other administrative tasks as required
• Work with Cost Controllers to input, maintain and ensure the validity of projects within the timewriting system
• Develop procedures and maintain user guidance and training materials
• Solve basic technical issues and route more complicated issues to correct team (training provided)
• Track issues to completion and provide feedback and status updates to users and stakeholders
• Build and maintain a healthy working relationship with key stakeholders, sub teams and external interested parties.

• While this role does not require a formal degree, a combination of relevant vocational training, certifications, or practical experience will position candidates well
• Certificate IV or Diploma in Business Administration, Information Systems, Project Support, or similar — highly regarded
• Training or certification in systems administration, IT support, or project controls (desirable but not essential)
• Previous experience with Intertec TimePro or other timewriting/workforce management platforms is desirable but not essential
• Minimum 3-5 years demonstrated experience in IT support, department administration or related role
• Proven experience in supporting end users, including providing training and guidance is essential
• Experience with Power BI reporting and dashboards is advantageous
• Financial literacy, with exposure to SAP and a general understanding of month-end recovery processes is desirable
• Strong communication and presentation skills essential
• Ability to document procedures and maintain user support material.

Fortescue is deeply committed to providing a safe culture that builds respect, fosters inclusiveness, and values diversity. We celebrate individual strengths and team members from all backgrounds are encouraged to bring their whole selves to work. Our global workforce drives and promotes an inclusive culture, both within our organisation and throughout the communities we interact with across the world. Diverse backgrounds include First Nations Peoples, people with differing abilities, LGBTIQ+ community, gender, neurodiverse, cultural diversity, all age groups, and those with an intersectional or multiple diverse characteristics. We encourage candidates from all backgrounds to apply.

Internal Candidates / Current Contractors please apply via Success Factors Careers Portal. For further information on how to apply please visit the Fortescue Hub.

Fortescue reserves the right to close applications early should a suitable pool of candidates be identified. Fortescue will never contact you to ask for payment of any kind, whether directly or through a third party.