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Improvement Enablement Manager

2 weeks ago

Sydney, New South Wales, Australia AMP Services Limited Full time $100,000 - $150,000 per year

If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.

For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more positive and powerful for the future.

Help people create their tomorrow, while you create yours

We help people with their banking, super, retirement and finances. Through upturns, downturns, recessions, and major life transitions. Every day, we help people see and make more of their financial potential, so that they can create their tomorrow. And we've been doing it for over 170 years.

If we do our job well, we genuinely add to the prosperity of our country and its people.

How you'll make an impact

Platforms is a growth business for AMP, and as such, is supported by a substantial investment in projects. It exists in a very competitive market, and a robust regulatory environment, which requires regular reviews of strategic direction and operational emphasis. The target segment for Platforms is mass affluent through the advised channel, with some service provided directly to clients that become unadvised.

This role is expected to lead the continuous improvement and enablement of business-as-usual (BAU) improvement initiatives driven by North Operations. This role ensures that organisational changes are adopted effectively and aligned with strategic, regulatory and customer outcomes. The role is also expected to ensure there is minimal disruption to operations, and that employees are supported throughout the transition.

Change Leadership & Delivery

  • Lead the planning and execution of change management activities for BAU improvement initiatives.
  • Ensure initiatives are delivered with minimal disruption to employees while achieving intended outcomes.
  • Develop and maintain a centralised view of all in-flight and upcoming BAU changes, ensuring alignment and sequencing across teams.

Stakeholder Engagement & Communication

  • Partner with initiative owners, department leaders, and teams to ensure change is understood, accepted, and adopted.
  • Design and deliver tailored communication and engagement strategies to support change readiness and sustainment.
  • Act as a trusted advisor to senior leaders on change impacts, risks, and mitigation strategies.

Capability Building & Enablement

  • Build change capability across North Operations teams through coaching, tools, and frameworks.
  • Support leaders and team members in understanding their roles in delivering and sustaining change.
  • Facilitate workshops and training sessions to embed continuous improvement mindsets and behaviours

Governance & Risk Alignment

  • Ensure all BAU initiatives meet governance, risk, and compliance requirements.
  • Maintain clear documentation of change plans, decisions, and outcomes to support audit and assurance processes.
  • Monitor and report on initiative progress, benefits realisation, and lessons learned.

Continuous Improvement & Insights

  • Identify opportunities to improve the change enablement process itself, drive efficiency and consistency.
  • Use data and feedback to refine approaches and demonstrate the value of change initiatives.
  • Contribute to the broader Governance, Insights & Improvements strategy by sharing insights and trends from BAU delivery

What you will bring to the team

Ideally, you will bring the following experiences to this role:

  • Previous 7 years experience in change management, operational improvement, or transformation roles and working across a fast paced, customer/client service orientated team environment and/or financial service industry and driving a collaborative, high performance culture.
  • Proven experience leading change in BAU environments with distributed teams
  • Competent understanding and experience of wealth management and end to end business operations
  • Competent understanding of operational risk, compliance, and customer impact considerations.
  • Understanding of the regulatory and compliance regime for financial services.
  • Experience in identifying, assessing and addressing operational risk
  • Understanding of competitors propositions and Platforms industry trends, as they relate to the wealth management, in particular platforms environment.
  • Appropriate tertiary qualifications or preparedness to undergo studies in business, change management or operations
  • Prosci, Lean six sigma or equivalent certification (preferred)

You'll thrive here if…

If you can adapt from BAU to the ambiguous with ease, you'll do well here. Change is never easy, so bring your commitment, grit and growth mindset.

Because we run lean, you'll be expected to jump in and deliver across a variety of areas. Meaning, you'll be closer to the action and executive decisions that influence where we go next.

If you're someone that can hold their own, you'll find AMP quite liberating.

Why we think you'll love working at AMP

Doing what we've always done is not an option, so your clever ideas will get airtime here. You'll be encouraged to speak up and try new things. If they don't work, we move on – better for it.

We know there's no one way of doing things. So, you won't have to sacrifice who you are or how you work to fit in here. We're inclusive and flexible in many of the ways you'd expect. And in some of the ways you wouldn't. As long as your health and wellbeing come first - at home and at work.

In fact, most of what makes AMP such a welcoming, enjoyable place to work are our people. Wherever you go, you'll find moments to connect, feel valued and do meaningful work.

Whether it's through our first-class leaders who are invested in you and your success. Through year-round opportunities to volunteer, fundraise and give back to the community. Or in the everyday challenges you face as we work together to strengthen this great organisation. Challenges that will stretch you, amplify your potential and compound the impact you have.

We believe in the power of inclusion and diversity

We're dedicated to fostering inclusion, diversity, and a warm feeling of belonging at AMP. It sparks creativity, ignites innovation, and turns up the dial on the quality of our decisions and performance. This not only makes our workplace more engaged, but also leads to better connections with our customers.

We're your allies in the search for the perfect fit - when you apply, let us know how we can support you to put your best self forward during our selection process.

We're also committed to enhancing employment opportunities for Aboriginal and Torres Strait Islander people, so we enthusiastically encourage candidates from these backgrounds to apply and explore our Reconciliation Plan on our website.

Ready to create your tomorrow?

If you're someone who sees opportunity where others see challenge, come and work with us in smart, progressive ways as we transform an iconic Australian brand for the future. And, through a series of career-defining moments, create your own tomorrow.

Don't procrastinate We review applications when we get them, and if we discover the ideal candidate, we may close the role earlier than the advertised close date.

Looking forward to meeting you.