End User Technician

Support and manage Windows and mobile devices via Intune, deploy applications, firmware, and security updates, and maintain configuration policies. Assist with incident response and contribute to service asset and configuration management. Requires ITIL certification, PowerShell skills, and experience with SCCM, Office 365, and mobile device management across iOS and Android platforms.

Client Details
Our client is a reputable organisation in the transport and distribution industry, known for its strong commitment to delivering reliable services. Operating as a medium-sized company, they take pride in their innovative technology practices and dedication to operational efficiency.

Description

• Provide technical support to end-users, diagnosing and resolving hardware and software issues.
• Install, configure, and maintain end-user devices and peripherals.
• Manage user accounts and access permissions within the organisation's systems.
• Collaborate with the IT team to ensure smooth system upgrades and rollouts.
• Document technical processes and maintain accurate records of user requests and resolutions.
• Monitor and maintain the performance of end-user systems to minimise downtime.
• Provide training and support to staff on the use of technology tools and systems.
• Ensure compliance with organisational IT policies and security standards.

Profile
A Successful End User Technician Should Have

• Proficiency in troubleshooting and resolving hardware and software issues.
• Experience with installing and maintaining end-user devices and peripherals.
• Familiarity with user account management and system permissions.
• Strong communication skills for training and supporting staff.
• Attention to detail and excellent record-keeping abilities.
• Knowledge of IT security practices and policies.
• Ability to work effectively in a team environment within the transport and distribution industry.

Job Offer

• Fixed-term contract offering stability and clear objectives.
• Opportunity to work in a well-regarded organisation in Preston.
• Collaborative and supportive team environment.
• Exposure to innovative technology within the transport and distribution industry.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Gigi Davis on