Practice Manager – Hyperdome

20 hours ago

Loganholme Queensland Australia Green Life Clinics Full time $60,000 - $90,000 per year

About us

Green Life is one of the fastest growing clinic & dispensary groups in Australia. We've developed a healthcare service model that streamlines patient care with access to alternative medicines. Our Mission is to improve quality of life by simplifying access to plant based medicine. Our Vision is to see a world where plant based medicine is seamlessly integrated with mainstream medicine.

The Role

We're looking for a capable and organised Practice Manager to manage our Medical clinic operations at our Loganholme Hyperdome location. You'll be responsible for the patient experience in-clinic and for our telehealth clients, ensuring the smooth and efficient functioning of the clinic while adhering to the specific regulations and requirements associated with cannabis-based medical treatments.

This role requires excellent communication skills, the ability to stand and work standing throughout the clinic, attention to detail, and the ability to multitask in a fast-paced environment.

Duties and Responsibilities

Administrative Oversight:

  • Manage day-to-day operations, scheduling, and patient flow.
  • Supervise team of 1, including hiring, training, and enforcing clinic policies, as required

Compliance:

  • Ensure adherence to internal processes and policies to maintain compliance with federal and state regulations governing medical cannabis clinics.
  • Coordinate patient transitions and guide usage with dispensaries.
  • Ensure all patient forms are collected, maintain and filed correctly

Patient Services:

  • Oversee patient intake processes, registration, and confidentiality protocols.
  • Coordinate appointments and address patient inquiries or concerns.

Financial Management:

  • Manage billing, payments, reporting, and expenses.
  • Ensure timely approval of timesheets for payroll

Doctor Support:

  • Foster positive relationships between practitioners and clinic staff.
  • Support practitioners and address conflicts professionally.
  • Reviewing consultation times and attendance as well as overall performance for clinic KPI's
  • Facilitate communication among healthcare professionals, staff, and patients.

Team/Clinic Culture:

  • Supervise staff, promote a positive work environment, and manage tasks effectively.

Candidate Requirements

  • 2-3 years in customer service
  • Management or Medical clinic experience preferred
  • Excellent communication skills
  • Ability to juggle multiple daily tasks through a range of mediums (phone, computer, in person)
  • Computer proficiency, ideally with Google suite
  • Availability to work a rotating roster including weekends
  • Ability to be on feet for extended periods, caretaking the store and greeting clients

Benefits

You will be joining a highly motivated dynamic team. Your ideas and contribution will be highly valued and directly influence the direction and progress of the business. You will also enjoy:

  • Joining an expanding company in its exciting growth phase
  • A collaborative, focused and driven culture that rewards high achievers
  • Competitive salary and package
  • Shaping the future of the cannabis industry as it evolves into a multibillion-dollar market
  • 5 weeks of annual leave after 3 years of service
  • 30% discount across the group
  • Monthly Gift vouchers and rewards

How to Apply

We're interested in hearing from candidates who share our vision and want to play a key role in helping our business succeed. If this sounds like you, please hit apply to be taken to a few initial screening questions and submit your career resume. We're looking forward to connecting with you

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