ITS Project Delivery Group

Job Requisition ID:
39283

• Tackle big issues like cyber, trust, resilience and digital transformation
• Thrive in an innovative, collaborative people culture
• We support flexibility and choice. We encourage you to find the right balance between connecting in person with your clients and teams and meeting your own personal needs

Shape portfolio delivery by driving project resource planning, project delivery governance, insights, and ServiceNow adoption in a collaborative team. This pivotal role drives resource visibility, assurance, and delivery success at the heart of the Project Delivery Group.

What will your typical day look like?
As the custodian of ITS Project Resource Management, you'll oversee the accurate, timely allocation of hundreds of ITS staff across our project portfolio. You'll collaborate with Resourcing, Portfolio, and Project Managers to optimise allocations, resolve resource conflicts, and ensure ServiceNow SPM remains our single source of truth.

Specifically you will:

• Lead quarterly portfolio prioritisation and planning workshops with senior stakeholders, providing insights on resource gaps, risks, and capacity.
• Maintain and improve ServiceNow Resource Plans, aligning new features with stakeholder needs.
• Conduct stage gate reviews using your agile and waterfall expertise to assess compliance, manage risks, and guide project managers through Project Delivery Process (PDP) and Technology Operating Model (TOM).
• Support audit readiness by preparing documentation, coordinating with IT Risk & Compliance, and handling auditor queries.
• Deliver clear, timely dashboards via ServiceNow Platform Analytics and Power BI, automating workflows with Power Automate to boost portfolio visibility.
• Occasionally, you may directly manage projects.

About The Team.
You'll be joining a large group of Project Managers, Portfolio Leads and Business Analysts within the ITS Project Delivery Group. The team is known for its supportive and collaborative culture, working across a diverse portfolio of enterprise-wide initiatives that service the Firm's internal Business Units. You'll be surrounded by experienced professionals who value knowledge sharing, mentorship, and delivering impactful outcomes.

Enough About Us, Let's Talk About You.

• Proven expertise in ServiceNow SPM, with a strong focus on the Resource Management module.
• Strong skills in Power BI dashboard development and ServiceNow Platform Analytics
• Strong stakeholder engagement skills and the ability to influence and build trusted relationships across senior leadership and delivery teams.
• A collaborative mindset, with the confidence to facilitate workshops, guide discussions, and provide clear recommendations.
• High attention to detail, with the ability to balance governance requirements and practical delivery outcomes.
• Solid understanding of project management processes across both waterfall and agile methodologies.
• Experience managing resource planning, portfolio governance, and PMO operations.
• Familiarity with project stage gate reviews, audit readiness, and assurance activities.
• Experience automating reporting workflows through Power Automate.
• Ability to present complex data as actionable insights to support decision-making.

Why Deloitte?
At Deloitte, we focus our energy on interesting and impactful work.
We're always learning, innovating and setting the standard; making a positive difference to our clients and our society. We putcoaching at the heart of what we do, helping our people grow their careers in any direction – whether it be up, moving into something new, or even moving across the world.

We embrace diversity, equity and inclusion.
We have a diverse collection of people from different backgrounds, with different experiences, gender identities, abilities and thinking styles. What binds us together is a shared commitment to value everyone's perspective and to cultivate inclusion; so that our work environment is a safe space we can all belong.

We support flexibility and choice.
We encourage you to find the right balance between connecting in person with your clients and teams and meeting your own personal needs.

We help you live and work well.
To support your personal and professional life, we offer a range of perks and benefits , including retail discounts, wellbeing leave, paid volunteering days, twelve flexible working options, market-leading parental leave and return to work support package.

Next Steps
Sound like the sort of role for you? Apply now, we'd love to hear from you

By applying for this job, you'll be assessed against the Deloitte Talent Standards. We've designed these standards so that you can grow in your career, and we can provide our clients with a consistent and exceptional Deloitte employee experience globally. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.