ICT Business Analyst

ICT Business Analyst (Entry Level) - Part-Time

Company Overview

We are a dynamic PTE training academy committed to delivering high-quality English language education and professional development programs. As we continue to grow and expand our digital capabilities, we are seeking a talented ICT Business Analyst to join our team and drive technology-enabled business improvements.

Position Details

Job Title: ICT Business Analyst (Entry Level)

Employment Type: Part-Time

Location: Sydney (North Strathfield & Surrouding)

Industry: Education & Training

Position Summary

We are seeking an entry-level ICT Business Analyst to analyze our business processes, identify technology improvement opportunities, and support digital transformation initiatives. This role offers excellent professional development opportunities in a growing education technology environment with flexible work arrangements.

Key Responsibilities

Business Analysis & Requirements Gathering

•Conduct stakeholder interviews to understand business needs and pain points

•Document current business processes and identify improvement opportunities

•Gather and analyze business requirements for technology solutions

•Create detailed business requirements documentation and specifications

•Facilitate workshops and meetings with key stakeholders

System Analysis & Process Improvement

•Analyze existing student management systems and learning platforms

•Evaluate current technology infrastructure and identify optimization opportunities

•Document system workflows and data flow processes

•Recommend technology solutions to improve operational efficiency

•Support system integration and process automation initiatives

Data Analysis & Reporting

•Analyze student enrollment data, course completion rates, and performance metrics

•Create business intelligence dashboards and reporting frameworks

•Develop KPIs and performance measurement systems

•Provide data-driven insights to support strategic decision making

•Generate regular reports on system performance and business metrics

Technology Solution Design

•Design improved business processes leveraging technology solutions

•Create functional specifications for system enhancements

•Collaborate with technical teams on solution implementation

•Support user acceptance testing and system validation

•Document solution designs and implementation guidelines

Project Coordination & Support

•Assist in planning and coordinating technology improvement projects

•Track project progress and communicate status to stakeholders

•Support change management activities and user training initiatives

•Maintain project documentation and ensure deliverable quality

•Coordinate with external vendors and service providers as needed

Stakeholder Management

•Build and maintain relationships with internal stakeholders

•Communicate technical concepts to non-technical team members

•Present findings and recommendations to management

•Facilitate collaboration between business and technical teams

•Provide ongoing support and consultation on technology matters

Required Qualifications

Education & Experience

•Bachelor's degree in Information Technology, Business, or related field

•1-2 years of experience in business analysis or related ICT role

•Understanding of business analysis methodologies and best practices

•Basic knowledge of system analysis and process improvement techniques

Technical Skills

•Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Visio)

•Experience with data analysis tools and techniques

•Understanding of database concepts and SQL basics

•Familiarity with project management principles

•Knowledge of business process modeling tools (preferred)

Soft Skills

•Strong analytical and problem-solving abilities

•Excellent written and verbal communication skills

•Ability to work independently in a remote environment

•Strong attention to detail and organizational skills

•Collaborative approach and stakeholder management capabilities

Employment Benefits

Compensation Package

•Competitive hourly rate

•Superannuation: 12% employer contribution

•Performance-based salary reviews: Opportunity for increases based on performance and experience

Professional Development

•Training opportunities: Access to relevant professional development courses

•Industry exposure: Experience in education technology sector

•Skill building: Hands-on experience with business analysis tools and methodologies

•Career progression: Clear pathway for advancement within the organization

Additional Benefits

•Remote work setup: Flexible home office arrangements

•Professional references: Strong employment references for future career development

•Industry networking: Connections within education and training sector

•Project portfolio: Opportunity to build comprehensive work portfolio

Working Arrangements

Work Details

•Flexible working hours within business hours (9 AM - 5 PM AEST)

•Regular virtual/in-person meetings with team and stakeholders

•Collaborative online tools for project management and communication

Application Requirements

Required Documents

•Current resume highlighting relevant education and experience

•Cover letter explaining interest in business analysis and remote work

•Academic transcripts (if recent graduate)

•Professional references (2-3 contacts)

Selection Criteria

•Demonstrated understanding of business analysis principles

•Strong communication and analytical skills

•Ability to work independently in remote environment

•Commitment to professional development and learning

•Alignment with company values and culture

Job Type: Part-time

Pay: From $35.00 per hour

Expected hours: 20 – 25 per week

Benefits:

• Professional development assistance
• Profit sharing
• Work from home

Work Authorisation:

• Australia (Required)

Work Location: Hybrid remote in North Strathfield NSW 2137

Application Deadline: 10/09/2025

Expected Start Date: 01/09/2025