Senior Presales Engineer,

2 days ago

Australia Remote IGEL Full time $120,000 - $180,000 per year
Description

Location: Sydney or Melbourne 
  
THE ROLE: 
 This role is highly customer-facing and requires daily engagement with clients, partners, and internal teams. Working closely with the Sales organisation, as a Senior Presales Engineer, you will guide customers from early discovery through to post-sales handover. Managing opportunities, collaborating with peers, and helping drive deals to closure will be core parts of your routine.  You will be the customer's Trusted Advisor at all stages through their journey.  You will be naturally curious, and keen to understand how your customer works. You will be focused on how the value of IGEL can help customers succeed.   
 
You should expect regular travel across Australia and New Zealand, typically 2–3 weeks each month, and 2-3 days each of those weeks. A strong learning mindset, curiosity, and a proactive "can-do" attitude are essential. You'll be supported by an experienced, motivated team who are committed to sharing their knowledge and helping you grow. You'll be a great presenter and comfortable presenting at Customer/Partner events, high-level customer meetings and being a true advocate for IGEL technology in the ANZ region. 
  
The primary focus of this role is engaging with large enterprise and upper mid-market customers across ANZ, including key industries such as Healthcare, Government, Finance, Manufacturing, and Retail environments where complex EUC landscapes demand scalable, secure, and well-architected solutions.   
 
 TASKS AND RESPONSIBILITIES 
As a Senior Presales Engineer for ANZ, you will play a key role in supporting IGEL's UK/I & APAC Presales organisation and delivering an exceptional technical experience to customers and partners across the region. Your responsibilities will include: 
  
Customer Engagement & Technical Leadership 
  • Serve as the primary technical contact for new customers from initial discovery and qualification through to post-sales handover. 
  • Build and maintain strong relationships with customers and partners through virtual meetings and on-site visits across ANZ. 
  • Analyse customer needs, design tailored technical solutions, and architect EUC environments in line with IGEL reference architecture and best practices. 
  • Prepare, execute,  and support proof of concepts to demonstrate solution value. 
  • Present and  demonstrate IGEL technology at industry events, roadshows, partner sessions, and tradeshows. 
  • Ensure clear,  professional, and proactive communication with customers and internal teams throughout the engagement lifecycle. 
Solution Design, Documentation & Technical Delivery 
  • Take ownership of  technical RFIs, RFPs, and public tender responses, ensuring high-quality submissions delivered on time. 
  • Work on complex projects that require solid problem-solving skills and independent judgement. 
  • Assist technology partners integrating their solutions with IGEL OS and coordinate handover to the IGEL Ready team where appropriate. 
  • Use remote tools to demonstrate IGEL solutions, troubleshoot issues, and guide customers through technical evaluations. 
  • Document technical  issues, solution progress, and sales opportunity status using IGEL's  Presales Management System, including managing escalations to maintain momentum. 
  • Work through technical challenges at the operating system level as required. 
Collaboration & Internal Contribution 
  • Collaborate closely  with Development, Customer Engineering, Advanced Services, Sales,  Marketing, and Leadership teams to develop and refine technical sales  strategies. 
  • Communicate customer  and market requirements to Product Management and Development to influence product direction. 
  • Support  less-experienced colleagues when needed and contribute to team  knowledge-sharing and best-practice development. 
  • Promote IGEL  training, services, and certification programmes to customers and  partners. 
Expertise Development & Travel Requirements 
  • Become a Subject  Matter Expert (SME) in one or more technology stacks relevant to IGEL's  ecosystem. 
  • Maintain strong  technical expertise through continuous learning, training sessions, and  reading documentation. 
  • Travel regularly  across Australia and New Zealand, with occasional travel to EMEA and/or  the US for sales conferences, enablement sessions, and team meetings. 
EXPERIENCE AND QUALIFICATIONS 
Personal Skills 
  • Demonstrated  expertise with a high level of proficiency in presales and customer-facing  technical roles. 
  • Excellent written and verbal communication skills, with the ability to convey complex topics  clearly to engineers, sales teams, and senior management. 
  • Strong presentation  and storytelling skills, capable of delivering impactful product  demonstrations and workshops. 
  • Collaborative team  player who builds strong working relationships at all levels of an      organisation. 
  • Flexible,  solutions-oriented mindset with strong integrity and creative  problem-solving abilities. 
  • Ability to break  down and explain complex technical concepts in a simple and accessible way. 
  • Confident communicating via phone, email, and virtual collaboration tools. 
  • Effective listener who demonstrates patience and professionalism when working with customers,  partners, and colleagues. 
  • Quick to learn new  technologies and adapt to evolving requirements. 
  • Able to work  independently with minimal supervision while maintaining high productivity  and accountability. 
  • Strong note-taking,  documentation, and organisational skills. 
  • Ability to manage  multiple priorities and perform well under pressure. 
  • Positive attitude  and strong work ethic, with a focus on delivering excellent customer experiences. 
Technical Skills 
  • Minimum of 4+ years  of experience in a Presales Engineer or similar technical customer-facing role. 
  • Working knowledge of Linux operating systems desired. 
  • Familiarity with IGEL products—especially IGEL OS, Universal Management Suite (UMS), and  IGEL Cloud Gateway (ICG)—or with comparable thin-client or endpoint OS  platforms. 
  • Working knowledge of Microsoft Windows operating systems. 
  • Hands-on experience with one or more digital workspace or VDI technologies: Microsoft Remote  Desktop Services, Azure Virtual Desktop, AWS WorkSpaces/AppStream, Citrix Virtual Apps and Desktops, VMware Horizon. 
  • Solid understanding of core networking concepts including TCP/IP, DHCP, DNS, Active Directory,  and related technologies. 
  • Understanding of the broader EUC ecosystem and the solutions provided by IGEL's key technology  partners. 
Interested? Apply now via our online applicant portal 
If you have any questions about the position or application process, our Talent Acquisition team is happy to assist. 
 
Matt Krajnik 
 IGEL Technology GmbH 
 Green Park, 100 Longwater Avenue 
 Reading, Berkshire 
 RG2 6GP, United Kingdom 

Please note that we are unable to hire applicants residing in countries outside our legal entity countries. Please note that IGEL does not currently have a sponsorship license and is regrettably unable to offer sponsorship. 
We celebrate tolerance and diversity, and we are committed to building teams that represent a variety of backgrounds, skills and perspectives. IGEL is an equal opportunity employer and makes employment decisions on the basis of merit. We want the best available person in every job. Our policy prohibits unlawful discrimination based on color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, or any other consideration made unlawful by federal, state or local laws. 

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