Front of House Manager

About us

Boundary Island Brewery is situated on the waterfront at the Mandurah Quays Marina overlooking the stunning Peel Estuary.

With a relaxed and fun culture, the Boundary Island Brewery is a 'must visit' destination when in Mandurah and includes an on site brewhouse, sky deck overlooking the marina, stunning indoor and outdoor fireplace, brand new Texan smoker, woodfired pizza oven, balcony for long lunches, relaxed undercover alfresco area and more.

Since opening in January 2022, the Brewery has exceeded all expectations. Having received numerous accolades, including the prestigious Champion Small Brewery award, a Gold Plate award, and awarded the Best Large Business in the Peel region, the Boundary has gone from strength to strength, and in response to this growth, we are now looking to expand our operations and require a Front of House Venue Manager to join our team.

About the role

Our staff are the heart and soul of our brewery, and we are seeking an exceptional leader to inspire, guide, and elevate our team. We want someone who can drive our brewery forward, foster a positive and inclusive culture, and help us reach new heights of excellence.

The successful candidate will have management and operations experience within the hospitality industry, particularly in fast-paced environments that demand multitasking and effective prioritisation. MOST importantly, you will have a genuine passion for delivering exceptional customer service that exceeds expectations. This hands on role will focus on staff training & development, implementing policies and procedures to streamline operations and ensuring a high standard of service delivery. If you thrive in a dynamic setting, are passionate about positive leadership and are committed to creating memorable experiences for guests, we would love to hear from you.

Key duties include but not limited to:

• Oversee the day to day operations of the bar and restaurant

• Train & supervise FOH staff

• Ensuring OHS & RSA standards are always met

• Motivate our team to increase productivity, increase job satisfaction & ensure a positive and happy environment for employees and guests alike

• Problem solving, including but not limited to staffing, patrons and logistics.

• Implementing & maintaining key policies & procedures

• Promote and maintain a consistent and high level of customer service, including managing customer grievances by working closely with guests, listening to their feedback and working to resolve any complaints in a prompt and professional manner

• Oversee the rostering of staff and manage staffing levels on a daily basis

• Overseeing the purchasing and receiving of stock and FOH consumables

• Overseeing the reservation system (Now Book It) and seating of patrons

• Efficiently use and update the point of sale (Impos), eftpos, electronic ordering system (Mr Yum) and cash handling

• Actively find ways to lower operational costs and increase efficiencies

• Ensure all sections of the restaurant and bar are clean, tidy and maintained

• Nurture friendly relationships with customers to increase loyalty and boost our reputation

• Implement events and specials to promote the venue and its products, such as new beer releases, Melbourne Cup etc

• Attend executive meetings, providing reports and feedback on all areas of operations

What makes the Boundary the best place to be:

• No late nights (close at 9pm Sun-Thurs & 10pm Fri/Sat)

• Waterside venue with stunning views

• Easy car access & no parking fees

• Located in Mandurah - winner of the Top Tourist Town award 2022

• Flexible hours to ensure work/life balance

• Relaxed, friendly atmosphere

• Fun and vibrant team

Qualifications, experience & job requirements

• 2 years experience in a similar role

• 3 year leadership and staff management

• Strong administration skills including sound knowledge of Microsoft suite and POS programs

• Highly experienced in all areas of Front of House operations, including bar, in a high volume, fast paced venue

• Current WA Approved Managers Qualification and Red Card

• Current Workplace 1st Aid Certificate

• Current unrestricted Drivers License & own transportation

• Excellent communication skills

• Positive, enthusiastic and caring personality

• Available to work weekends and evenings

For the right candidate with passion, personality and leadership skills, we are happy to train in any areas that do not meet the above criteria. We believe in employing the right people, the rest can be learnt Just let us know why this position is for you

We are proud of our team at Boundary Island Brewery and pride ourselves on hiring individuals for their amazing, positive and inspiring personalities and work ethic. If you believe you are the right fit and have the ability to motivate and lead a team to achieve great results, we would love to hear from you. To apply, please email your resume and cover letter that BRIEFLY addresses each of the Key Duties of this position, to: [email protected] with FOH Manager in the subject line. Please also include 3 reference contacts. For a confidential chat, please call on and ask for Cynthia Graham.

We are looking forward to hearing from you.