Service Concierge – Canberra BMW

Are you looking to be part of a high-performing team that values their team members?

At Jowett Motor Group, we're proud of our award-winning team and our reputation for delivering high quality service. Since opening our Honda dealership in Doncaster in 2001, we've grown to include many more dealerships, becoming a leading name in the automotive industry.

Joining the Jowett Motor Group family means becoming part of a business that looks after our people. Our family-owned and operated business fosters a strong workplace culture based on family values. We're here to deliver outstanding experiences—for our customers, our team members, and our brand partners.

Whether you're buying a car, building a career, or forging meaningful partnerships, we believe that exceptional experiences make life better. As a progressive, award-winning group with multiple BMW, MINI, Honda, Audi, Geely and Chery dealerships, we create those experiences every day.

Our team is growing, and we need you

Join us as a Service Concierge at Canberra BMW and help us achieve excellence – for our clients, our business and brand partners, and your rewarding career.

About the role:

Day to day duties includes but are not limited to:

• Welcome and manage all service customers as they arrive.
• Address queries and provide assistance, or direction in a courteous and professional manner.
• Liaise with Service Advisors and workshop staff to communicate customer needs, requirements or updates.
• Answer incoming calls, provide information to assist, or refer them to an appropriate contact, either within the business or elsewhere.
• Administrative support as required.
• Ensuring all customers receive the highest standard of service.

Our Ideal Candidate:

• The skills and experience you will bring to this role include:
• Exceptional communication skills, both written and verbal.
• Impeccable personal presentation standards.
• The highest possible standard of customer service skills.
• Willingness to go above and beyond in the pursuit of customer satisfaction.
• Previous experience in customer service positions.
• The ability to maintain composure under pressure.
• Current Driver's License.
• Ability to work in a fast-paced environment.

Why Jowett Motor Group?

We're a highly successful business driven by family values – and like a family, we'll take care of you.

Here's what you can expect in your career at Jowett Motor Group:

Teamwork and family values are at our core. You'll belong to a respectful, authentic, and passionate team of people and leaders who champion each other, celebrate our successes, and know that 'life happens'.

We keep improving as we grow and growing as we improve. You'll have plenty of opportunities to upskill, gain new knowledge and experiences, and progress your career.

You'll also enjoy a range of other benefits:

• Be rewarded for your contribution with generous remuneration, achievable monthly commissions, and an annual salary review.
• Accelerate your skills and career with ongoing training and development (both face-to-face and online), a strong focus on internal promotions.
• We celebrate our success and each other with team recognition events, birthday cakes, monthly barbecues, and our highly anticipated group-wide Christmas party.
• Employee Assistance Program (EAP)
• Generous discounts across major retailers through our employee platform.

Ready to accelerate your career?

Join Jowett Motor Group and achieve your potential.

For more information about a career at Jowett Motor Group, please check out our website

Jowett Motor Group's continued success is thanks to every person on our team and the different perspectives, experiences and strengths they bring. To take our inclusive business into an even better future, we know we need talented people from diverse backgrounds, genders, ages and cultures, and we strongly encourage people from all walks of life to apply.

We are proud of our people and the service we offer, and we are keen to add the right person to our team. If you believe you embody the attitude and people orientation that we are seeking, then please apply today.

All successful candidates are required to complete a National Police Check prior to commencement.