Lightstation Attendant

About the Great Ocean Road Coast and Parks Authority

The Great Ocean Road Coast and Parks Authority (GORCAPA) is the dedicated Victorian Government entity entrusted with the care, protection and sustainable management of one of Australia's most breathtaking and culturally significant coastal regions. Established under the Great Ocean Road and Environs Protection Act 2020, the Authority was created to address the complex and fragmented management of the coastline and ensure the long-term conservation of this iconic landscape.

GORCAPA is responsible for managing more than 170,000 hectares of coastal reserves, National Parks, Marine Sanctuaries and foreshores stretching along 355 kilometres of stunning coastline. This includes high-profile sites such as the Twelve Apostles Visitor Experience Precinct and Cape Otway Lightstation, as well as local ports, community reserves and critical marine environments.

At the heart of its work is a commitment to protect the unique environmental, cultural, heritage and community values of the region. GORCAPA partners deeply with Traditional Owners, local communities and stakeholders to integrate cultural knowledge, ensure environmental stewardship, support sustainable visitation and build lasting benefits for regional economies and generations to come.

About the Accommodation Services Team:

Our ten self-managed coastal Caravan Parks and Cape Otway Lightstation generate the majority of the Authority revenue. We are the single largest accommodation provider on the Great Ocean Road with over 800,000 visitor nights annually. Situated adjacent to some of the most spectacular beaches on the coast, we offer a range of accommodation options for families, tourists, students and visitors.

About the role?

The Lightstation Attendant is an allrounder position at our Lightstation in Cape Otway. This position assists in fulfilling several roles, including those of:

• Housekeeper: responsible for cleaning and maintaining the public and site amenities, accommodation, and other facilities to a high standard. This may also require undertaking basic building maintenance functions from time to time to ensure public safety and functional operation, as directed.
• Café Assistant: performing a variety of duties in the site cafe to ensure an excellent customer experience.
• Ticket Sales Assistant: acting as the first point of contact to the Lightstation site. This involves being accountable for providing excellent customer service and satisfaction, ensuring customer needs and requirements are satisfactorily met.

What we're looking for?

• Relevant experience in Tourism or Hospitality
• Demonstrated experience in providing excellent customer service
• Practical cleaning experience involving a range of cleaning duties
• Experience in safe manual handling techniques and use of chemicals
• Current First Aid Certificate
• Barista/Coffee Making experience
• Food handling certificate

About you ?

• Ability to communicate with people across a broad range of backgrounds in a friendly and approachable manner
• Proactive approach to problem solving
• Good time management and organisational skills
• Ability to be flexible at work and be part of a highly committed and vibrant team.
• Basic food preparation skills
• Knowledge of occupational health and safety processes and procedures.
• Ability to work autonomously with integrity and efficiency.

- - - Applications close - 5pm, Monday 24 November

Applications require:

• Cover letter
• A current resume

Terms and conditions of employment:

Appointment to this position is subject to the successful applicant being able to:

• Provide a National Police Check Certificate
• Obtain a Working with Children Certificate
• Provide evidence of Australian Work Rights
• Hold a current Australian Driver's License

To learn more about this position, please visit: Work With Us to obtain a copy of the position description, including the primary responsibilities, key selection criteria, knowledge and skills.

Everyone is welcome at the Authority.

Here at the Great Ocean Road Coast and Parks Authority we are committed to creating a workforce that is diverse and is inclusive of all. We value and embrace the various experiences and perspectives people may have, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexual orientation.