Customer Engineer

4 days ago

Melbourne, Victoria, Australia Vertiv Full time $60,000 - $120,000 per year

Key Responsibilities
JOB DESCRIPTION
Planning & Reporting

  • Plan your customer service maintenance visits in a structured and methodical manner.
  • Time Sheets – Digital reporting tool to be used (i.e., accurately record hours worked, and all call out and response times) each day.
  • Field Service Reports - to be completed for every maintenance & service call attended.

Operational Delivery

  • Carry out commissioning, service maintenance and after-hours service commitments in a professional, efficient manner.
  • Maintain relationships between the VERTIV and our customers, by having professional interactions with customers & providing customer feedback to the Vertiv Team.
  • Keep up to date with your training requirements across multiple Vertiv technologies.
  • Maintain the supplied company vehicle & personal appearance to the appropriate company standard.
  • Spare Parts. Keep personal onboard spares inventory, record & report inventory use.

WHS, Environment & Quality

  • Comply with all Work, Health & Safety, Environment and Quality obligations.
  • Actively promote safety in the workplace

Daily Work Duties And Expectations

  • Drivers Licence is required (may involve visit to remote sites)
  • Overnight or longer trips may be required.
  • Unaccompanied (Lone worker) After-hours work and being on an On-Call Roster is needed.
  • Attending customer Service calls.
  • Use of ladders, Scissor lift and scaffolding.
  • Working in tight and restricted locations.
  • Working on and around Energised Electrical equipment.
  • Working on live refrigerant lines and pressure vessels.
  • Working and Heights (needs Work at Heights Training and refreshed every 5 years)
  • Working on HVAC Mechanical systems that will involve awkward body positions at times.
  • Lifting, carrying, relocating equipment and components (e.g Compressors, Gas Bottles etc)

Employees reporting to Incumbent
Nil

Main Contacts Within Company

  • Other Customer Engineers – Thermal
  • Service Supervisor –Thermal
  • Service Operations Manager
  • Safety Manager
  • Technical Support Team
  • Sales Team
  • Finance

Main Contacts Outside The Company

  • Customers
  • Product Suppliers
  • Contractors
  • Vertiv Partners

Education/Qualification

  • Mechanical Trade Certificate (state dependant)
  • Restricted Electrical Licence
  • Refrigerant Handling Licence

Specialist Knowledge
Technical knowledge - data centres, telecom, commercial & industrial or similar industries (highly regarded)

Practical Experience

  • Proven track record within the Air – Conditioning or other precision cooling industry as a service technician
  • Thermal controls & Networking knowledge
  • Proficiency in Microsoft Office

Personal Characteristics

  • Excellent communication, inter-personal and problem-solving skills.
  • Learning agility
  • Interpersonal skills
  • Ability to work collaboratively in a team environment.
  • Ability to multitask and priorities workloads.
  • Negotiation & influencing skills.
  • Computer literacy at an intermediate level

  • Customer Support Engineer

    1 week ago

    Melbourne, Victoria, Australia Fastly Full time $80,000 - $120,000 per year

    Fastly helps people stay better connected with the things they love. Fastly's edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers' applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take...

  • Customer Engineer

    6 days ago

    Melbourne, Victoria, Australia Vertiv Full time $60,000 - $120,000 per year

    Key Responsibilities Planning & Reporting:Plan your customer service maintenance visits in a structured and methodical manner.  Time Sheets – Digital reporting tool to be used (i.e., accurately record hours worked, and all call out and response times) each day. Field Service Reports - to be completed for every maintenance & service call...

  • Customer Engineer

    2 weeks ago

    Melbourne, Victoria, Australia Vertiv Full time $90,000 - $120,000 per year

    Key ResponsibilitiesJOB DESCRIPTIONPlanning & ReportingPlan your customer service maintenance visits in a structured and methodical manner.Time Sheets – Digital reporting tool to be used (i.e., accurately record hours worked, and all call out and response times) each day.Field Service Reports - to be completed for every maintenance & service call...

  • Customer Solutions Engineer

    1 week ago

    Melbourne, Victoria, Australia Kuehne & Nagel Pty Ltd Full time $80,000 - $120,000 per year

    You will be part of our contract logistics team, adding your expertise + skills to the delivery of Customer + Operational Excellence.Your primary objective is to gain + retain customers by offering industry leading solutions. You will be working with internal + external stakeholders while focusing on the following key objectives:• To lead customer tender...

  • Customer Success Engineer

    2 weeks ago

    Melbourne, Victoria, Australia Tealium Full time

    When applying for roles at Tealium, please use our official careers page or LinkedIn company profile. All other sites where Tealium careers may appear may not be legitimate.Who We AreTealium is the trusted leader in real-timeCustomer Data Platforms (CDP), helping organizations unify their customer data to deliver more personalized, privacy-conscious...

  • Customer Success Engineer

    2 weeks ago

    Melbourne, Victoria, Australia Tealium Full time $110,000 - $135,000 per year

    When applying for roles at Tealium, please use our official careers page or LinkedIn company profile. All other sites where Tealium careers may appear may not be legitimate.WHO WE ARETealium is the trusted leader in real-time Customer Data Platforms (CDP), helping organizations unify their customer data to deliver more personalized, privacy-conscious...

  • Customer Solutions Engineer

    4 days ago

    Melbourne, Victoria, Australia Aussie Broadband Full time $80,000 - $120,000 per year

    We're seeking an innovative Customer Solutions Engineer to join our growing team on a 6 month secondment. Deliver exceptional outcomes that embody our values and leave a lasting impression. This role is Hybrid once you have initial training completed.At Aussie Broadband we believedifferenceis something to celebrate. Being advocates for Inclusion and...

  • Engineer

    20 hours ago

    Melbourne, Victoria, Australia Hume City Council Full time $80,000 - $120,000 per year

    Company DescriptionHume City CouncilJob DescriptionPermanent Full Time, Opportunity$97,099-$104,941 per annum plus SuperannuationJoin the Infrastructure & Assets teamHume City Council is one of Australia's fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are...

  • Customer Engineer, Data and AI, Cloud

    2 weeks ago

    Melbourne, Victoria, Australia Google Full time $120,000 - $180,000 per year

    At Google, we have a vision of empowerment and equitable opportunity for all Aboriginal and Torres Strait Islander peoples and commit to building reconciliation through Google's technology, platforms and people and we welcome Indigenous applicants. Please see our Reconciliation Action Plan for more information.Note: By applying to this position you will have...

  • Customer Solutions Engineer

    4 days ago

    Melbourne, Victoria, Australia Aussie Broadband Full time $80,000 - $120,000 per year

    We're seeking an innovative Customer Solutions Engineer to join our growing team on a 6 month secondment. Deliver exceptional outcomes that embody our values and leave a lasting impression. This role is Hybrid once you have initial training completed.At Aussie Broadband we believe difference is something to celebrate. Being advocates for Inclusion and...