Mentor

• Full-time permanent positions available across Townsville
• Increase your take-home pay with salary packaging
• Join a supportive team with opportunity to up-skill and grow

About Us

Community Solutions Group makes a difference in people's lives - supporting them to achieve their goals and working with them on their pathway to possibilities. We deliver a broad range of services focused on the wellbeing and independence of individuals, families and communities across Queensland, Victoria and New South Wales.

About the role:

As a Mentor in our Workforce Australia (WFA) team you will play a vital role in shaping the future of individuals seeking sustainable employment. You will work one-on-one with customers to identify their strengths, remove barriers, and guide them through tailored action plans toward becoming job ready.  

This is a dynamic role that blends relationship building, problem-solving, and goal setting, while also fostering strong connections with employers, community organisations, and industry partners to create meaningful employment opportunities. 

What you'll be doing:

• Build strong, trusting relationships with customers to provide guidance, motivation and mentoring throughout their employment journey 
• Identify customer goals, strengths and challenges, and create targeted action plans to achieve sustainable employment outcomes 
• Conduct assessments to determine readiness for employment and identify training or support needs 
• Celebrate customer milestones and successes to keep motivation high 
• Collaborate with employers, community organisations, and industry partners to create and maintain opportunities for employment 
• Maintain accurate and compliant records in line with contractual and organisational requirements 
• Contribute to team discussions, share insights, and support continuous improvement initiatives 
• Manage your portfolio effectively to meet targets and deliver results in a fast-paced environment 

 What we're looking for:

• Proven ability to build rapport and trust quickly with people from diverse backgrounds 
• High level of resilience and ability to adapt your approach to suit different situations 
• Effective communicator with strong interpersonal and customer service skills 
• Ability to work autonomously while contributing positively to a team environment 
• Strong organisational skills, with the ability to manage competing priorities and meet deadlines
• Understanding of employment readiness and the steps required to achieve sustainable outcomes 

Benefits and Perks

• Salary Package up to $15,900 of your annual salary tax free, and additional $2,650 for meal and entertainment expenses
• Use your pre-tax income to purchase a new or used car, saving on both the purchase price and running costs
• Discounts on Corporate Private Health Insurance, selected Kia vehicles and white goods at Harvey Norman
• Discounted family gym memberships through Fitness Passport
• Supportive induction and learning opportunities
• 6 week's paid parental leave for primary carer
• Free coaching and counselling through our Employee Assistance Program
• Reward and Recognition Program

Intrigued? We'd love to hear from you. Please click "apply" to submit your application and join #TeamPossible today 

Community Solutions Group is part of Endeavour Foundation, one of Australia's largest employers of people living with disability where being inclusive and diverse is not just an aspiration, it is who we are Fostering a diverse and inclusive culture is at the heart of everything we do and getting it right goes hand in hand with living our organisational values and our purpose of making possibilities a reality.

Community Solutions encourages applications from people of all ages, nationalities, abilities, and cultures. This includes Aboriginal and Torres Strait Islander peoples, CALD (Culturally and Linguistically Diverse), the LGBTQI+ community, and people with disability. We value inclusivity and are committed to adjusting our recruitment process to ensure accessibility and support of an applicant's needs.