City Campus Services Officer

Position Details 

• Continuing Position | Full-Time 

• Higher Education Officer 5 | $82,657 - $91,222 p.a. 

• Location: City Campus / Kaurna Country

• View Position Description

Acknowledgement of Country:

Flinders University acknowledges the Traditional Owners and Custodians of the lands on which its campuses are located. These are the Traditional Lands of the Arrernte, Dagoman, First Nations of the South East, First Peoples of the River Murray & Mallee region, Jawoyn, Kaurna, Larrakia, Ngadjuri, Ngarrindjeri, Ramindjeri, Warumungu, Wardaman and Yolngu people.

We honour their Elders past, present and emerging.

About the Position 

Our team of Customer Service Officers, (internally referred to as City Campus Services Officers) are responsible for providing customer-focused, front-line support services to students, staff and a wide range of stakeholders. This team embodies the values of Flinders University by being student centred, acting with integrity, showing courage, fostering innovation, and pursuing excellence.

Combining exceptional solution-focused customer service with a broad knowledge relating to Flinders University and the City Campus, our City Campus Services Officers are required to work within the City Campus hours of operation, being 8am to 8pm. Please note, this is a frontline service position and flexibility may be limited.

This role provides a fantastic opportunity to learn and develop on the job, expand your problem-solving and organisational skills, while working collaboratively within the team.

Some key responsibilities include:

• Assisting new and continuing students by providing transactional services and informed advice on enrolment matters.

• Assist future students with course options, entry requirements, fees, and admission processes, highlighting Flinders City Campus as a destination of choice.

• Connecting students and campus visitors to the appropriate contacts and resources within the University.

• Creating and updating documentation for new and established procedures within City Campus to drive consistency, efficiency, and accountability in all facets of front-line customer support.

The filling of this position is intended to constitute a special/equal opportunity measure under section 8(1) of the Racial Discrimination Act 1975 (Cth), and section 65 of the Equal Opportunity Act 1984 (SA). The position is therefore only open to Aboriginal or Torres Strait Islander people. The successful candidate will be required to provide reasonable evidence to confirm that they are of Aboriginal and/or Torres Strait Islander descent.

About You 

As a Customer Service Officer, you will have experience in a high-volume, fast paced, demanding front-line customer service environment. You will be a reliable, supportive and adaptable team player who is passionate about assisting others and providing an exceptional customer experience. You will have excellent interpersonal and communication skills, allowing you to provide engaging support, warm referrals and create positive outcomes in a fast-paced environment. You will actively seek to improve processes, systems and procedures to elevate the overall customer experience.

About Flinders City Campus

Located at the heart of Adelaide's most vibrant and connected cultural hub, Flinders City Campus at Festival Plaza is a collaborative, state-of-the-art campus delivering the optimal learning experience. Our campus provides greater connection for education and research partnerships and innovative curriculum opportunities that extend far beyond traditional study.

We are passionate about collaborating with staff and students across the University to develop, improve, and implement communication, orientation, engagement, and retention activities that help students achieve success at Flinders. Our mission is to help students feel welcomed, supported, and empowered with confidence to succeed at University. To learn more about why Flinders is a great place to work, please click here.
 

Our Commitment to Reconciliation and Indigenous Employment

Flinders University is proud to be an organisation that is committed to our Reconciliation Action Plan and Indigenous Workforce Strategy. Our vision is to be a preferred employer for Aboriginal and Torres Strait Islander peoples.  We are committed to progressing Indigenous advancement in education, research, employment, and wellbeing, and strongly encourage applications from Aboriginal and Torres Strait Islander peoples for all Flinders vacancies.

• Please see here for our Reconciliation Action Plan

• Please see here for our Indigenous Workforce Strategy

Prescribed Conditions for Employment

• A current Nationally Coordinated Criminal History Check which is satisfactory to the University will be required by Flinders University before the successful applicant can commence in this position. A criminal record will not automatically disqualify a candidate from consideration. Each case will be assessed on its individual merits and relevance to the inherent requirements of the role.

• SA Identified Positions: The filling of this position is intended to constitute a special/equal opportunity measure under section 8(1) of the Racial Discrimination Act 1975 (Cth), and section 65 of the Equal Opportunity Act 1984 (SA). The position is therefore only open to Aboriginal or Torres Strait Islander people. The successful candidate will be required to provide reasonable evidence to confirm that they are of Aboriginal and/or Torres Strait Islander descent.

How to Apply and Information

• You are required to submit Suitability Statement of no more than 2 pages, addressing the below four Key Position Capabilities of the position description.

  • Experience in a high-volume, fast paced, demanding front-line customer service environment where a positive, engaged and solution-focused approach is required.

  • High level of customer service skills, including written and verbal interpersonal skills and the ability to develop, maintain and enhance relationships with customers.

  • Ability to contribute to a positive team culture and to develop and foster networks with staff across the University.

  • Effective to well-developed organisational, time and workload management skills, including ability to prioritise workload to meet strict deadlines.

• For further instructions on how to complete a Suitability Statement, please click here.

• For more information regarding this position, we strongly encourage you to contact Thu Trotter.

Certification

Applications to be submitted before 10.00pm:

At Flinders we embrace and celebrate diversity and encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, ethnicities, abilities, sexual orientations, and gender identities.

Flinders. Fearless.