Team Leader

We're seeking an experienced Team Leader with strong Genesys Cloud Dialler experience to drive performance, optimise sales campaigns and deliver outstanding client experiences.

As the Team Leader, you'll oversee the appointment-setting process, manage the dialler and campaign lists, coach and develop your team, and implement strategies to boost efficiency and sales results. You'll also ensure smooth collaboration with stakeholders and uphold excellent client satisfaction.

Key Details:

• Full Time | Monday to Friday | Flexibility to work Saturday's when required

• Oniste |Melbourne CBD 

• The successful candidate will be required to undergo a Nationally Coordinated Criminal History Check

Key Responsibilities:

• Lead and Inspire: Guide, coordinate, and motivate your team to consistently achieve and exceed daily, weekly, and campaign targets.

• Genesys Dialler management : Manage and maintain Genesys Cloud Dialler and campaign lists

• Strategize for Success: Develop and implement innovative sales strategies to boost appointment-setting efficiency and revenue growth.

• Monitor and Optimise: Analyse key performance metrics, providing insightful recommendations to enhance team efficiency and outcomes.

• Develop Talent: Coach, mentor, and conduct regular training sessions and performance reviews to ensure the continuous professional development of your team members.

• Collaborate for Seamless Service: Work closely with hearing care specialists and other stakeholders to ensure smooth service delivery and exceptional client satisfaction.

• Resolve with Care: Manage and resolve escalated customer concerns promptly and professionally, maintaining trust and satisfaction.

• Ensure Accuracy: Maintain precise documentation and reporting of coaching, development, performance management, sales activities, and customer interactions within client management systems.

About you:

• Proven experience leading appointment setting campaigns or in a similar contact centre environment.

• Experience with Genesys Dialler management or equivalent

• Strong leadership and people management skills.

• Ability to analyse data, build reports, and present insights clearly.

• A proactive, engaging, and results-focused approach.

• Ability to build relationships and work collaboratively with clients and organisational peers

If you're a natural leader who loves driving results, motivating teams, and delivering exceptional client outcomes, we'd love to hear from you.

What's in it for you?

• Become part of an established and high-achieving team.

• Access an unlimited mental health and well-being platform, empowering you to stay balanced and thrive both personally and professionally.

• Access to everyday savings: From technology, phone bills, fuel and groceries to fashion, restaurants and entertainment. Our employee benefits provider Flare can help you save every day with well-known brands

About Probe CX

Probe CX is a global business of 17,000 team members. We believe in combining human expertise with technology to deliver exceptional results. We are a digitally-enabled and data-driven company, but first & foremost we are people-purpose led. Our team members are instrumental in delivering on our promise to provide a human touch to every interaction.

How to Apply?

Click on 'Apply Now'. Need adjustments for accessibility needs throughout our recruitment process - please let us know. We're happy to accommodate.

Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive. Join us in celebrating you and your 100% authentic self