Admin Assisstant

5 days ago

Remote, Australia AIRINN Full time

Incumbent is a proactive individual managing all guest, suppliers and cleaner communication. Overseeing operations for over 45 STR Properties based in Melbourne, Australia.

Scope of Services

  • Prompt response to guest inquiries and manage bookings
  • Coordination with cleaning team for property readiness.
  • Oversee property maintenance and quality control.
  • Administrative tasks including listing creation. management and calendar optimisation.

Work model

Daily 4 Hours (7 Days a week with a mid-week day off) with a view to full time hours 4 weeks post commencement.

Role Responsibilities:

  1. Guest Communications:

  2. Respond promptly to guest inquiries, messages, and booking requests.

  3. Manage guest check-in/check-out instructions and ensure a smooth stay for all guests.
  4. Address guest concerns, questions, and complaints in a friendly and professional manner.
  5. Provide local recommendations (restaurants, attractions, etc.) as needed.
  6. Ensure that guests leave reviews after their stay and encourage positive feedback.
  7. Maintain communication with guests before, during, and after their stay to ensure satisfaction.

  8. Would be Guest next point of contact if host is not reachable.

  9. Cleaner Management:

  10. Coordinate cleaning schedules with a team of cleaners, ensuring timely turnovers between guest via WhatsApp and Properly

  11. Confirm the quality of cleaning after each guest departure and provide feedback to cleaners via Properly
  12. Handle any issues with cleaning, such as missed items or areas, and communicate with cleaners to resolve them.
  13. Send an update on cleans completed and verified daily via WhatsApp to Property Manager.

  14. Update cleaning supplies inventory and request replacements when necessary.

  15. Property Maintenance & Quality Control:

  16. Report and track any maintenance issues or damages with the property manager

  17. Ensure that all properties meet Airbnb's cleanliness and safety standards.

4. Other Administrative Tasks:

  • Assist with basic listing creation, listing optimisation SEO, listing updates, pricing adjustments using Price labs software, and calendar management.
  • Keep track of bookings, cancellations, and reservations in a management platform (such as Airbnb, Hostaway, etc.).

Skill Set:

  • ATTENTION TO DETAIL is key.
  • Previous experience in property management, hospitality, or customer service (preferred).
  • Strong communication skills, both written and verbal.
  • Highly organised with attention to detail.
  • Ability to manage multiple tasks and coordinate with a team of cleaners.
  • Comfortable using digital platforms and apps (Airbnb, messaging tools, etc
  • Ability to problem-solve and handle guest issues promptly.

Job Types: Part-time, Permanent, Temp to perm

Expected hours: 15 – 25 per week

Work Location: Remote