Home Delivery Coordinator

5 days ago

Sydney, New South Wales, Australia Ingenia Communities Group Full time $60,000 - $90,000 per year

At Ingenia, We're All About Building Belonging.
As an ASX 200 listed company, Ingenia owns and operates a growing network of over 100 lifestyle communities and holiday parks across Australia. Our portfolio includes over 15,700 income-generating sites, with more than 11,000 residents calling our communities home each day, and over 1.2 million guest nights enjoyed annually across our holiday parks.

Whether someone is staying for a weekend or settling in for years, we're focused on creating warm, inclusive spaces where people truly feel at home.

Our people care deeply; about their work, their communities, and making a real difference. We're bold, customer-focused, and always improving. At Ingenia, you're empowered to grow, contribute, and create moments that matter.

Do what matters. Know you matter.

Join us and help bring great experiences to life, starting with you

We're seeking a proactive and personable Home Delivery Coordinator to join our team at our Latitude One Lifestyle Community in Anna Bay, Port Stephens.

This role is crucial in ensuring a smooth, high-quality home handover experience for residents. Acting as the central point of contact from contract exchange through to settlement and warranty completion, you'll combine project management skills with customer service and construction coordination. Ideal candidates will have experience in residential handovers, construction administration, or retirement living, and thrive in a fast-paced, customer-focused environment where they can make a real impact from day one.

Benefits

  • Heavily discounted accommodation at Ingenia Holiday Parks
  • Employee share options
  • Retailer discounts
  • Novated Lease options
  • Hybrid working options
  • Up to 26 weeks paid parental leave
  • Work alongside a passionate and supportive team, with a strong focus on collaboration and continuous improvement

Key Responsibilities

  • Coordinate home settlement logistics and ensure builder accountability
  • Conduct quality inspections and manage any defect resolution
  • Liaise with residents for a smooth move-in experience
  • Maintain accurate CRM records and track maintenance and warranty items
  • Support internal teams and sales associates with timely updates

About You

  • Experience in residential construction, home handovers, or retirement living
  • Strong coordination, project management skills, and attention to detail
  • Confident communicator with builders and residents
  • CRM experience (Microsoft Dynamics preferred, but not essential)
  • Warm, organised, and a collaborative team player

Recruitment Process

  • Apply via Ingenia's website (no cover letter needed)
  • Phone conversation with Talent Acquisition team
  • Interviews
  • Background Checks
  • Receive your offer, and join your team that values your contribution and collaboration

All applicants must be able to work in Australia and provide evidence of working rights, as well as undergo a National Police Check.

To learn more about what it's like to work with Ingenia, take a look at our LinkedIn page here.

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