Village Manager

7 days ago

Parkes New South Wales, Australia Southern Cross Care (NSW & ACT) Full time $90,000 - $120,000 per year

Brief Description
Why join us at SCC?
We have a long history of providing exceptional care that empowers older people to live a full life. When you join us, you will be provided with not-for-profit salary packaging benefits and the support of an experienced leadership team.

Southern Cross Benefits

  • Salary Packaging ($15,900), plus meal and entertainment benefit package to the value of $2,650
  • Heart HQ - our Southern Cross Care (NSW & ACT) People Platform, packed with exclusive retail discounts, and features designed to help you celebrate, connect and succeed
  • Fitness Passport - Discounted workplace health and fitness program available to you and your family. Gain full access to nominated gyms, pools, health and leisure centres across NSW & ACT
  • Discounted private health insurance
  • Wellbeing initiatives such as Reward and Recognition Program, Employee Assistance Program
  • Annual leave loading
  • Ongoing Training and Development
  • Linkedin Training - SCC's Senior Leaders and Support Office teams can access a digital library of over 6000 courses
  • Genuine Career Progression Pathways – Buddy Program, New Grad Elevate Program, Study Support
  • Referral Bonus Program

The Role
The Village Manager plays a key role in creating vibrant, inclusive communities where older people can live life to the full. This role ensures the smooth operation of our retirement village, fostering a welcoming environment that supports independence, wellbeing, and connection. This position works closely with administration staff and collaborates across SCC's internal teams including Home Care, Residential Managers, People and Culture, Payroll, and Volunteers. the Village Manager engages with residents, their families, allied health professionals, and local service providers. This role is deeply embedded in the day-to-day life of the village, acting as a central point of contact and coordination for all stakeholders.

Key Responsibilities

  • Maintain accurate records and reporting for financial, maintenance, and stakeholder activities.
  • Build trusted relationships with residents and families through responsive, respectful communication.
  • Maintain high occupancy and positive reputation of the village through effective marketing and engagement.
  • Deliver village services within budget, ensuring financial sustainability and transparency.
  • Facilitate social activities and community engagement that enhance resident wellbeing.
  • Ensure compliance with the Retirement Villages Act and SCC policies, including WHS standards.
  • Collaborate effectively with internal teams, especially Home Care, to support resident independence.
  • Respond to complaints and concerns promptly and professionally, fostering a culture of continuous improvement.

Requirements
Education and Experience

  • Demonstrated knowledge of retirement living operations and relevant legislation.
  • Proven experience in budget preparation, financial reporting, and stakeholder engagement.
  • Experience presenting at resident meetings and facilitating community activities.
  • 3+ years' experience in the retirement industry (Desirable).
  • Tertiary qualifications in Business, Aged Care, or Hospitality (Desirable).
  • First Aid and CPR certification (Desirable).
  • National Police Check (Desirable).

Skills And Capability

  • Ability to build strong relationships and foster a positive village culture.
  • Skilled in financial management, reporting, and administrative processes.
  • Knowledge of the Retirement Villages Act 1999 and WHS Act 2011 (Desirable).
  • Understanding of aged care legislation and Fair Work principles (Desirable).
  • Comfortable using digital systems and tools to support operations and communication.

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