Front Desk Receptionist

Front Desk Receptionist

Thrive Health Co. | Graceville, Brisbane QLD

Casual Role | 20–25 Hours Per Week | Supportive, People-First Clinic

Hourly Rate:

$32.18 (Monday–Friday)

$45.05 (Saturday)

Award:
Health Professionals and Support Services Award

Employment Type:
Casual

Hours:
20–25 hours per week, including a mix of AM and PM shifts and occasional Saturday mornings

About Thrive Health Co.

Thrive Health Co. is a warm, welcoming, multi-disciplinary health clinic in Graceville. We pride ourselves on delivering exceptional patient care within a genuinely supportive, family-like team environment.

Our front desk team plays a vital role in the Thrive experience. You are the first impression, the friendly voice on the phone, and the calm, caring presence that helps our patients feel known, supported, and valued from the moment they walk through the door.

If you love people, connection, and being part of a close-knit team, this role could be a perfect fit.

About the Role

We are seeking a friendly, confident, and highly organised Front Desk Receptionist to join our team.

This role is much more than answering phones — it is about building rapport, creating meaningful patient relationships, and supporting the smooth day-to-day running of the clinic.

You will be the key liaison between patients, practitioners, and the broader clinic team, ensuring every interaction reflects the Thrive values.

Key Responsibilities

• Be the
  first point of contact
  for patients, both in person and over the phone
• Create an exceptional first impression by being
  Friendly, Intelligent, Resourceful, Self-disciplined and Trustworthy (FIRST)
• Answer and manage incoming calls and voice messages professionally and efficiently
• Book, amend, and manage patient appointments
• Accurately process payments and ethically promote clinic services and products
• Maintain accurate and detailed patient records and data entry
• Assist patients with questions, paperwork, and general care
• Maintain patient accounts, including personal and financial details
• Ensure the reception area and clinic present clean, professional, and welcoming at all times
• Assist with stock control and report needs or concerns to the Practice Manager
• Maintain strict confidentiality of patient information
• Contribute positively as part of a collaborative clinic team
• Follow clinic systems, procedures, and professional standards

About You

You will bring:

• A warm, engaging, and caring personality
• A genuine interest in health, wellness, and patient care
• Confidence and professionalism in a front-facing role
• Strong organisational skills and attention to detail
• A positive attitude and strong work ethic
• Flexibility and reliability, including availability for Saturday shifts
• A sense of humour, emotional maturity, and willingness to learn
• The ability to take ownership and responsibility when mistakes happen

Skills & Experience

• Previous administration or reception experience (healthcare preferred)
• Strong computer skills, including Microsoft Office and EFTPOS systems
• Confidence using phone systems and office equipment
• Enthusiastic, patient-focused approach to customer service
• Trustworthiness, discretion, and self-discipline

What We Offer

• A supportive, friendly, and respectful workplace
• A close-knit team that genuinely cares about one another
• Ongoing training and clear expectations
• A role where relationships, not just tasks, truly matter
• A clinic environment where you are valued and appreciated

Ready to Join the Thrive Family?

If you love people, thrive in a team environment, and want to be part of a clinic that truly values connection and care, we'd love to hear from you.

Apply now and become the welcoming face of Thrive Health Co.